Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Luciana Merrett

Luciana Merrett

San Antonio,Texas

Summary

Sales expert with decades of experience in the real estate industry and retail excelling in negotiation, strategic planning, and market analysis. Adept at managing client relationships and streamlining complex transactions, ensuring efficiency and client satisfaction. Fluent in Portuguese and committed to leveraging extensive expertise to drive successful property deals and foster long-term client trust.

Overview

21
21
years of professional experience

Work History

Realtor

Jpar realty group
01.2020 - 01.2024
  • Network with clients to showcase properties and assess market values, ensuring informed decisions.
  • Analyze market trends to forecast movements, aiding clients in strategic buying and selling.
  • Draft, review, and explain contracts, ensuring client understanding and compliance.
  • Coordinate with mortgage and title companies to streamline transactions, reducing closing times.
  • Manage large financial transactions and extensive paperwork, maintaining accuracy and efficiency.

Realtor

Keller Williams Realty Group
05.2018 - 08.2019
  • Conducted market analysis to guide clients in pricing strategies, resulting in quicker sales cycles.
  • Negotiated contracts, reducing closing times by an average of 15 days, enhancing client experience.
  • Managed client relationships, fostering trust and repeat business through effective communication.
  • Organized open houses and viewings, attracting a high volume of prospective buyers.
  • Expedited document processing, reducing client wait times by 20%.

Sales specialist

Chicos
01.2008 - 12.2010
  • Delivered excellent customer service, enhancing client satisfaction and loyalty.
  • Utilized advanced computer skills to streamline inventory management and sales processes.
  • Managed merchandise displays, improving product visibility and sales.
  • Resolved customer issues efficiently, ensuring a smooth shopping experience.
  • Handled cashier operations, maintaining accuracy and accountability.
  • Eager to learn and excel in new roles, committed to achieving high results.
  • Boosted store revenue through strategic upselling and cross-selling techniques.

Sales assistant manager

Macys
01.2003 - 06.2007
  • Managed designer area, ensuring 100% monthly goal achievement and exceptional customer service.
  • Led department with ownership mindset, resulting in measurable improvements in performance.
  • Delivered high-quality work, consistently exceeding customer expectations and department standards.
  • Eager to apply analytical skills to enhance company metrics and efficiency.
  • Boosted department revenue by fostering team collaboration and leadership.
  • Analyzed sales trends to optimize inventory, enhancing customer satisfaction.
  • Pioneered innovative customer engagement strategies to increase loyalty.
  • Championed a positive work environment, uplifting team morale and productivity.
  • Maintained meticulous records, ensuring compliance and accurate reporting.

Education

Bachelor - Communications

Faap Fundação Armando Álvares Penteado
São Paulo
12.1994

Skills

  • Negotiation expertise
  • Client communication
  • Transaction coordination
  • Contract drafting
  • Financial management
  • Market analysis
  • Strategic planning
  • Portuguese language proficiency

LANGUAGES

Português - Highly proficient
Spanish - Novice
English - Highly proficient

Timeline

Realtor

Jpar realty group
01.2020 - 01.2024

Realtor

Keller Williams Realty Group
05.2018 - 08.2019

Sales specialist

Chicos
01.2008 - 12.2010

Sales assistant manager

Macys
01.2003 - 06.2007

Bachelor - Communications

Faap Fundação Armando Álvares Penteado

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