Luciana Morales
Operations Coordinator
Tacoma,WA
Summary
Bilingual store associate with experience managing talented warehouse staff. Background in supply chain management and inventory control within retail distribution, sales and food chain shipping. Clear knowledge of FDA regulations and requirements for regulated products. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease financial costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader, Logistics
Defense Commissary Agency
11.2023 - Current
- Increased customer satisfaction with timely deliveries by optimizing routing and scheduling.
- Contributed to ideas for comprehensive training programs for team members to enhance skill sets and improve performance.
- Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
- Verified cashier records against the total of change funds and sales records.
- Analyzed data trends to forecast demand accurately, allowing for adjustments in resource allocation as needed.
- Reviewed financial paperwork, adjustments, and retail price information compared to source documents.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Performed cashier account maintenance procedures to ensure files, logs, and reports are completed; verified invoices upon analyzing receipts.
- Operated computer systems to input and correct company data, verified purchase request and submitting invoices for payment to contracted vendors.
Shelf Stocker
Communication Methods, LLC
10.2022 - Current
- Assigning the individual ID codes to the items (stock, prices, numbers, inventory control codes, barcodes, etc.)
- Collaborated with team members to complete daily tasks and achieve store goals.
- Ensured accurate pricing by routinely updating shelf tags and promotional materials.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Supported store management in executing merchandising plans, creating visually appealing displays that drove sales growth.
- Minimized out-of-stock situations through proactive communication with supervisors about low inventory levels or back-ordered items.
- Streamlined stocking process by organizing supplies and materials, enabling quick access and efficient replenishment of merchandise.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
Warehouse Lead
Harris Company
3 2023 - 11.2023
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Developed contingency plans for potential disruptions in supply chain or logistics processes to minimize negative impacts on business operations.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held scanners and physical logs to accurately track item movements.
- Reviewed vendor performance regularly to ensure high-quality service from suppliers while maintaining competitive pricing agreements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Acted as liaison between company departments and warehouse teams.
- Contributed to continuous improvement initiatives within the organization by suggesting process improvements based on data analysis and firsthand experience.
Warehouse Worker
Allegiance Staffing
05.2022 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Consistently lifted materials weighing as much as 50 pounds.
Jewelry sales associate
Tipton's Fine Jewelry
02.2018 - 10.2021
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated special events such as sale promotions in-store, attracting new clientele and increasing foot traffic within the establishment.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Used in-store system to locate inventory and place special orders for customers.
Sales representative
Dillard's
02.2017 - 02.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales & Support Generalist
Victoria's secret stores
10.2016 - 01.2018
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Delivered prompt service to prioritize customer needs.
GCII
Serco
02.2015 - 07.2016
- Maintained and verified supporting documents related to the federal government's affordable care act via paper or electronic format
- Identified, classified and sorted documents
- Made appropriate annotations in the client database to indicate the new information has been received for record
- Communicated with applicants, enrollees, and other relevant individuals to support the efficient processing of documentation
- Communicated through mail, email, or outbound calling to provide support and guidance to clientele
- Handled complex issue resolution to include but not limited to; identify, research, analyze and manage all incoming and outgoing written correspondence related to all complex issues
- Performed basic data entry; prepared and maintained detailed records, files and reports, transferred documents to maintain company security protocols
- Maintained confidential and sensitive information in accordance with security control policies
- Performed duties and special requests as assigned by the team leader and managers
- Ensured the highest levels of customer care
- Ensured the adherence to business guidelines, safety and security procedures.
- Compiled, maintained and verified data and distributed information through reports and queries to support operations.
Lead Teller
City National Bank
10.2014 - 02.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Investigated and promptly resolved issues with patron accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored newly hired team members on appropriate responses to patron questions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Optimized workflow processes through effective communication with coworkers during peak hours.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
Station agent
Envoy Airlines
07.2013 - 09.2014
- Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
- Assisted passengers with special needs, ensuring accessibility and a comfortable travel experience for all customers.
- Maintained a safe and orderly station environment through regular inspections and immediate reporting of any issues.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Ensured proper storage of luggage in aircraft holds, preventing damage during transport.
- Stocked aircraft cabins with necessary equipment and supplies.
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Supported airport operations by providing assistance in other departments as needed during peak travel times or emergencies situations.
Teller
First Cash Financial Services
12.2011 - 05.2012
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Issued receipts, refunds, credits, or change due to customers
- Assisted customers by providing information and resolving their complaints
- Replenished ATM funds in empty canisters prior to validation process.
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greeted customers entering establishments
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Answered customers' questions, and provided information on procedures or policies
Lead Teller
Ft. Hood National Bank
02.2009 - 09.2011
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Generated monthly reports on customer activity and customer feedback.
- Trained new hires on customer service policies and procedures.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Supervisor
Army & Air Force Exchange
02.2004 - 11.2006
- Coordinated payrolls and employee scheduling
- Managed and processed in/out orders, returns, and incoming shipments
- Assisted customers in person and telephonically with questions and concerns
- Conducted inventories and supply ordering for store
- Coordinated advertisements for new products.
Education
High School Diploma -
Del Rio High School
Del Rio, TX 08.1998 - 07.2001
Skills
22 years fluent in reading, writing, and speaking Spanish
9 years' work experience in banking, finance, customer service, support and retail
3 years' work experience as a supervisor, payroll, employee scheduling and supply ordering
Languages
Spanish
Native or Bilingual
Timeline
Team Leader, Logistics
Defense Commissary Agency
11.2023 - Current
Shelf Stocker
Communication Methods, LLC
10.2022 - Current
Warehouse Worker
Allegiance Staffing
05.2022 - 10.2022
Jewelry sales associate
Tipton's Fine Jewelry
02.2018 - 10.2021
Sales representative
Dillard's
02.2017 - 02.2018
Sales & Support Generalist
Victoria's secret stores
10.2016 - 01.2018
GCII
Serco
02.2015 - 07.2016
Lead Teller
City National Bank
10.2014 - 02.2015
Station agent
Envoy Airlines
07.2013 - 09.2014
Teller
First Cash Financial Services
12.2011 - 05.2012
Lead Teller
Ft. Hood National Bank
02.2009 - 09.2011
Supervisor
Army & Air Force Exchange
02.2004 - 11.2006
High School Diploma -
Del Rio High School
08.1998 - 07.2001
Warehouse Lead
Harris Company
3 2023 - 11.2023