Luciana M. Santos
Frederick,USA
Summary
Versatile Household Operations Professional with over 20 years of hands-on experience supporting private families in domestic roles, including Household Manager and Family Assistant. Skilled in overseeing high housekeeping standards, vendor coordination, culinary support, and daily household systems. Known for discretion, organization, and creating calm, impeccably maintained homes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Household Manager / Family Assistant
High-Profile Private Family (NDA)
Bethesda, MD
05.2023 - 03.2025
- Oversaw operations of 10,000+ sq. ft. estate including guesthouse and pool house
- Supervised housekeeping staff and coordinated vendors & maintenance
- Managed household systems, inventory, travel prep, and scheduling
- Directed event readiness and overall home presentation
Housekeeper/Cook
Private Estate
Purcellville, VA
12.2021 - 05.2023
- Full-charge housekeeping for 5,000 sq. ft. estate + guesthouse
- Daily meal preparation and kitchen management
- Laundry, wardrobe care, and event preparation
House Manager/Family Assistant
Private Family
Hamilton, VA
06.2019 - 08.2021
- Maintained high standards in 10,000 sq. ft. residence
- Managed laundry, linens, fine finishes, and estate presentation
- Supported meal planning, kitchen organization, and household logistics
Housekeeper
Private Family
Bethesda, MD
01.2015 - 08.2019
- Oversaw housekeeping standards in 7,000 sq. ft. home
- Managed supplies, inventory, and organization systems
- Provided meal preparation and family logistical support
- Part-time from 2015-2016 transitioned from part-time to full-time from 2016 - August 2019
Housekeeper
Private Family
Ashburn, Virginia
02.2013 - 01.2015
- Oversaw full charge of housekeeping standards in 3,500 sq. ft. home
- Managed supplies, inventory, and organization systems
- Provided meal preparation and family logistical support
- Transitioned to 1 day of week from 2015 to 2019
Owner
Luciana’s Cleaning Services
Silver Spring, MD
01.2003 - 01.2013
- Founded and operated residential cleaning business
- Built long-term client relationships based on trust and service quality. Clients later on became employers
Skills
- Executive Housekeeping
- Organization Skills
- Childcare oversight
- Staff Oversight
- Vendor Coordination
- Fine Surface & Garment Care
- Laundry & Linen Management
- Meal Planning & Cooking
- Inventory Control
- Detail Oriented
- Event Preparation
- Discretion & Confidentiality
- Transportation arrangements
- Appointment scheduling
- Tech-savviness
- Pet maintenance and care
Websites
Certification
- Food Manager Certification
- CPR/AED & First Aid
- Nutrition Diploma
- Wound Care Certification
Timeline
Household Manager / Family Assistant
High-Profile Private Family (NDA)
05.2023 - 03.2025
Housekeeper/Cook
Private Estate
12.2021 - 05.2023
House Manager/Family Assistant
Private Family
06.2019 - 08.2021
Housekeeper
Private Family
01.2015 - 08.2019
Housekeeper
Private Family
02.2013 - 01.2015
Owner
Luciana’s Cleaning Services
01.2003 - 01.2013