Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUCIANA NORMAN

North Miami Beach,FL

Summary

With a Bachelor's degree in Psychology from Florida International University, Luciana has developed a deep understanding of human behavior, communication, and organizational dynamics. Passionate about fostering strong workplace cultures and enhancing employee experiences, Luciana is eager to transition into human resources, where she can contribute to talent development, organizational success, and a positive work environment. Previously an Administrative Assistant at a ABA therapy clinic, Luciana played a key role in ensuring smooth office operations by coordinating appointments, managing communications, and handling billing documentation. Luciana consistently demonstrated excellent problem-solving abilities and provided top-tier reception services, contributing to a positive environment for both staff and visitors. Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Super Kids ABA Therapy Center
07.2024 - 12.2024
  • Scheduling and cancelling appointments.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Associate

Old Navy
02.2024 - 07.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Addressed an average of 30+ client inquiries per day, providing prompt and accurate responses to ensure optimal customer satisfaction and contributing to significant increase in positive feedbackMaintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Associate

Hollister
08.2019 - 04.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed approximately 20 incoming calls per day from customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Became a Brand Representative Lead.

Youth Camp Counselor

Michael-Ann Russell JCC
06.2019 - 09.2019
    • Coordinated daily schedules for campers, ensuring a balance of structured activities and free time throughout the day.
    • Promoted a safe and inclusive environment for all campers through close supervision and effective communication.
    • Provided support to campers during challenging activities, boosting their self-confidence and resilience.
    • Served as a positive role model for campers by embodying core values such as responsibility, integrity, teamwork, empathy, and respect.
    • Assisted with daily camp setup and cleanup tasks, ensuring a clean, safe, and organized environment for all participants.

Education

Bachelor of Arts - Psychology

Florida International University
Miami
05.2023

Associate of Arts - Psychology

Broward College
Pembroke Pines
05.2021

Skills

  • Excellent communication skills
  • Customer service experience
  • Expertise in sales
  • Bilingual in English and Spanish
  • Problem-Solving
  • Organizational Skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

Super Kids ABA Therapy Center
07.2024 - 12.2024

Associate

Old Navy
02.2024 - 07.2024

Associate

Hollister
08.2019 - 04.2021

Youth Camp Counselor

Michael-Ann Russell JCC
06.2019 - 09.2019

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Psychology

Broward College
LUCIANA NORMAN