Luciana Nugent-Ruiz
Plano,TX
Summary
Reliable and top-notch sales associate with outstanding customer service skills and a knack for building strong relationships. Dedication to welcoming customers and providing comprehensive service to ensure their needs are met. Experience in dynamic and high-performance environments, consistently maintaining a high level of customer satisfaction by smoothly resolving requests, needs, and problems. Vibrant and friendly demeanor, coupled with excellent communication and teamwork abilities, understanding the importance of customer satisfaction. Strong attention to detail in food preparation and service, contributing to a positive dining experience and ensuring smooth restaurant operations. Diligent behavioral technician with solid background in behavior analysis and therapy. Delivered impactful interventions that improved client outcomes and supported team goals. Demonstrated skills in data collection and behavior modification techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
02.2025 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
- Utilized technology and software for behavior tracking and analysis, improving precision of interventions.
- Maintained meticulous records of client progress, enabling data-driven adjustments to treatment plans for optimal results.
- Treated clients and families with respect and dignity.
- Supported patient confidentiality in accordance with HIPAA regulations.
Restaurant Team Member
Chillis
05.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Registered Behavior Technician
Action Behavior Centers
05.2022 - 05.2022
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Used Central Reach to document patient information, progress notes and treatment plans.
- Treated clients and families with respect and dignity.
Shift Lead
Chipotle
08.2019 - 05.2022
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Psychology
University of North Texas
12-2025
Associate of Science - Criminal Justice
Collin County Community College District
12.2022
High School Diploma -
Plano Sr High School
06.2020
Skills
- Native Spanish Speaker
- Complaint Resolution
- Product Location
- Cooperative Attitude
- Work Task Prioritization
- Reliable and Responsible
- Cleaning and Sanitizing
- Call Response and Transfer
- Problem Solving
- Data collection and analysis
- Honest and Ethical
- Family interaction
- Strong teamwork
- Parent and caregiver communication
- Social skills development
- Time management
- Attention to detail
- Teamwork and collaboration
Certification
- CPR Certified
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
02.2025 - Current
Restaurant Team Member
Chillis
05.2023 - Current
Registered Behavior Technician
Action Behavior Centers
05.2022 - 05.2022
Shift Lead
Chipotle
08.2019 - 05.2022
Associate of Science - Criminal Justice
Collin County Community College District
High School Diploma -
Plano Sr High School
Bachelor of Science - Psychology
University of North Texas
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