Luciana Palacios
Humble,TX
Summary
Flexible and recognized for completing quality work with minimal supervision. Highly organized and friendly individual with 2 years of experience taking food orders and operating cash register as well as overcoming problems and solving obstacles with costumer service. Enjoying of building relationships with all guests/costumers. Offering exceptional communication and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Team Member
Tommy's Express Car Wash
Humble, TX
06.2022 - Current
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Trained new employees on procedures, policies, and job functions.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Developed strategies for improving customer service experience.
- Led brainstorming sessions for new ideas and initiatives.
- Resolved conflicts between team members efficiently and professionally.
- Built and maintained working relationships with peers and upper management.
Crew Member
Baskin Robins
Humble, TX
03.2022 - 06.2022
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
High School Diploma -
Summer Creek High School
Houston, TX05-2024
Skills
- Management experience
- Training knowledge
- Natural leadership skills
- Team Mentoring
- Cleaning
- Customer Service
- Sales expertise
- FLUENT IN SPANISH
- Problem-Solving
- Clear Communication
- Flexible Schedule
- Positive Attitude
Certification
- Patient Care Technician Licensed
- CPR certified
- First Aid Certified
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Senior Team Member
Tommy's Express Car Wash
06.2022 - Current
Crew Member
Baskin Robins
03.2022 - 06.2022
High School Diploma -
Summer Creek High School