Petradayna Brown
Customer service
Reno,NV
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
10
10
years of professional experience
Work History
Store Manager
Torrid
Reno , NV
02.2016 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed and interpreted store trends to facilitate planning.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Store Manager in Training
Home Goods TJX
Pachogue , NY
01.2015 - 02.2016
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Studied latest trends to add new merchandise to product lineup, improving sales revenues .
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Osh Kosh B'Gosh
Riverhead , NY
04.2012 - 01.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Analyzed and interpreted store trends to facilitate planning.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Bachelor of Science - Paralegal Studies
Fisher College
Boston, MASkills
- Implementing Pricing Strategies
- Project Requirements
- Design Conformance
- Program Optimization
- Customer Interaction
- Rewards Programs
Timeline
Store Manager
Torrid
02.2016 - Current
Store Manager in Training
Home Goods TJX
01.2015 - 02.2016
Store Manager
Osh Kosh B'Gosh
04.2012 - 01.2015
Bachelor of Science - Paralegal Studies
Fisher College
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