Luciana Ramirez

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees and hair stylist with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• I was in to hire hair stylist cleaning staff and create work schedules for employees
• Inventorying salon supplies and reordering as needed
• Ensuring that the salon environment meets cleanliness and hygiene standards required by law
• Monitoring staff’s completion of continuing education requirement needed to maintain licensure
• Marketing the salon to attract new customers
• Performing salon services for customers as needed
• Form bonds with loyal customers
• Demonstrated ability of increasing business and customers satisfaction level
• Maintain daily records of all the transactions and generate reports to the Owner
• Write order supply request replenish merchandise including visit vendors for new hairline
• Developed and implemented social media marketing to publicized sales and improve revenue
• Pay Salon Bills handle chargebacks ecommerce website maintenance

• Responded to all customer inquiries thoroughly and professionally.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Coordinated between billing department and customers to resolve problems.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.

- Sale private tour, yacht charter and jet ski rental over the phone

- Manage the reservation online, walk in, check in check out

- Handle large amount of customers the same time large amount of cash or credit card and sales

- Handle and transfer all deposits from boat rental and boat club and jet ski rental as well

- The ability to do multiple one task it is imperative (i.e receives payment for a boat, read through contracts, get signature, check ID etc…)

- Bookkeeping, administration chargeback from credit card companies etc…

- Build a very good relationship with concierges to grow revenue to the company

Pay concierge’s commission etc…