Luciana Swift
Pflugerville,TX
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
18
18
years of professional experience
Work History
Administrative Associate
HRS For RRISD
07.2023 - Current
- Utilized Microsoft Office Suite programs to update presentations and spreadsheets
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Edited documents to improve accuracy of language, flow, and readability.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant To Assistant Principal
RRISD
08.2019 - Current
- Managed Facility Requests for over 50+ school clubs and organizations.
- Back up for campus guest educator coordinator
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Used PA system, two-way radio and multi-line phone system.
- Answered phones, took messages and transferred calls.
- Performed bookkeeping and accounting tasks for school.
- Maintained timesheets and absences for school.
- Used PA system, two-way radio and multi-line phone system
- Composed, typed and distributed correspondence, reports and notices.
- Answered phones, took messages and transferred calls.
Construction Project Manager
Swift & Company D|B
06.2017 - Current
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Put together estimates, specifications and other project documents.
- Improved cost control through effective allocation of subcontractors and site resources.
- Communicated daily with vendors to keep project fully operational.
Retail Sales Consultant
Spectrum
07.2017 - 06.2019
- Managed Facilities Requests for over 50+ clubs and organizations
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Maintained school safety handbook to outline policies and procedures
- Set up conference rooms, technology and materials to facilitate meetings
- Located and attached appropriate files to incoming correspondence requiring replies
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Inspected and reviewed projects to monitor compliance with building and safety codes and other regulations
- Prepared and submitted budget estimates, progress reports and cost tracking reports
- Supervised construction and related workers.
- Applied for and obtained all necessary permits and licenses
- Helped customers complete purchases, locate items and join reward programs.Answered product questions with up-to-date knowledge of sales and store promotions.Answered customer questions and helped find specific items.Exceeded sales goals by 79% utilizing exemplary customer service
Customer Service Manager
LUCIANASWIFT, Suddenlink
09.2005 - 06.2017
- WV skills.Provided accurate information about promotions, customer programs and products, helping drive high customer retention.Determined solutions for clients promptly and professionally.Oversaw deposits, processed financial transactions and maintained inventory
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.Introduced higher standards for customer service and increased efficiency by streamlining operations.Collaborated with upper management to improve customer service processes and support structures company- wide.Took ownership of customer issues and followed problems through to resolution.Followed through with client requests to resolve problems.Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.Monitored customer service operations to assess agent performance and provide feedback.
Education
Engineering (Pre-Engineering)
Tennessee State University
Nashville, TNSkills
- Letter preparation
- School records monitoring
- Staff Management
- Database administration
- Spreadsheet management
- Document and File Management
- Customer Service
- Resource Coordination and Allocation
- Project Schedule Coordination
- Microsoft Office
Timeline
Administrative Associate
HRS For RRISD
07.2023 - Current
Administrative Assistant To Assistant Principal
RRISD
08.2019 - Current
Retail Sales Consultant
Spectrum
07.2017 - 06.2019
Construction Project Manager
Swift & Company D|B
06.2017 - Current
Customer Service Manager
LUCIANASWIFT, Suddenlink
09.2005 - 06.2017
Engineering (Pre-Engineering)
Tennessee State University
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