Luciana Tamamaru Yasunaka
Plantation,FL
Summary
Dedicated and resilient professional with over 9 years of experience in client development and relationship management. Well-trained and motivated to contribute for company success. Reliable and results driven with strong time management and prioritization abilities.
Overview
13
13
years of professional experience
Work History
Hair Salon Manager Assistant
Studio D
02.2019 - 05.2020
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly
- Managed financial aspects of business, including budgeting, payroll, expense tracking and inventory management
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved
- Developed loyalty programs that encouraged repeat business from satisfied clients
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty
Latin America Customer Service Coordinator
Motul do Brasil Ltda
06.2014 - 10.2016
- Responsible for branch office implementation and operation in Brazil from warehouse studying, forwarding agent partnership including SLA agreements, production setup, transfer price management to customer delivery
- Management for Latin America sales group
- Provided single face to customer for all issues, from order entry through invoicing including logistics and technical support
- Identified processes improvements to establish flow communication with HQ (France) and branch office (Spain) to provide optimized customers solutions which it was replicated to other branches
- Price management
- Developed new sales force management processes to ensure customer needs: order cycle from customer demand to its shipment including production operation, damage reports to handle logistics matters, customer account dashboard with overall information considering target sales, marketing support and accounting as well
Integrated Planning Analyst
BRF S/A
07.2012 - 04.2014
- Collaborated with cross-functional teams (Marketing, Sales and Operation, Logistics, Financing and Production) to develop and implement strategic initiatives aligned with organizational goals and action plans
- Supported partnership development with Sales and Operation to achieve target sales and product availability
- Improved client satisfaction by providing timely and accurate financial insights and recommendations
- Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and finance
Customer Service Representative
Digit-Tech Sales, Inc
04.2007 - 06.2012
- Responsible for South America sales management
- Provided single face to customer and distributor for all inquiries, from order entry through invoicing including logistics
- Collaborated with Product Management team and project leaders to ensure customer needs and order fulfillment were satisfied
- Identified process improvements to establish flow communication with HQ (South Korea) and branch office (USA) to provide optimized customers solutions
- Developed new documentation pattern based on Brazilian Import Regulation in order to reduce customs clearance release, which it was replicated to other branches
Education
Course - Supply Chain Management
American Production And Inventory Control Society
Sao Paulo, SP06.2016
Postgraduate - Marketing
Escola Superior De Propaganda E Marketing
Sao Paulo, SP01.2015
Bachelor - Communications
Universidade De Santo Amaro
Sao Paulo, SP01.2007
High School -
Colégio Doze De Outubro
Sao Paulo, SP01.2000
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google Docs and Tools
- SAP R/3
Timeline
Hair Salon Manager Assistant
Studio D
02.2019 - 05.2020
Latin America Customer Service Coordinator
Motul do Brasil Ltda
06.2014 - 10.2016
Integrated Planning Analyst
BRF S/A
07.2012 - 04.2014
Customer Service Representative
Digit-Tech Sales, Inc
04.2007 - 06.2012
Course - Supply Chain Management
American Production And Inventory Control Society
Postgraduate - Marketing
Escola Superior De Propaganda E Marketing
Bachelor - Communications
Universidade De Santo Amaro
High School -
Colégio Doze De Outubro
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