Luciana Yoshida

Welcome guest, Check in and Check out tasks, take all necessary information for the reservation, operate pms, answer the phone, solve problems ensuring guest comfort.

As an intern at Gaylord Rockies Hotel and Convention Center, I gained valuable experience in multiple areas of the hospitality industry. I was trained in the front desk operations, call center procedures, and received a comprehensive overview of room inspections. These hands-on learning opportunities have equipped me with the skills and knowledge necessary to excel in a fast-paced, customer-focused environment

Welcome guest, Check in and Check out tasks, take all necessary information for the reservation, operate pms, answer the phone, solve problems ensuring guest comfort.