Luciane Gorzkowski

• Maintain message content, tone and emotion as closely as possible.
• Provide cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Consult specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
• Provide oral translations and interpretations for clients during medical appointments, social services, education and mental health, successfully maintaining pace with native speakers to deliver real-time comprehension.

• Confer with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately.
• Support student education by accompanying non-English speaking individuals to meetings, information sessions to translate instruction, conversation and documents.
• Provide oral translations and interpretations for parents during teacher conferences, facilitating the comprehension of the topic in question.

• Translated and edited 50 FAQs, Chat BOT answers, and content for the Portuguese version of company's website.
• Created email templates for regular questions, maximizing timely responses.
• Translated materials to standardize technical/medical terminology to assist other teams Identified and compiled customer feedback regarding issues, investigated causes and initiated resolutions, besides recommending service delivery improvements to management.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted customers with questions and orders via email/phone/chat in Portuguese, English and Spanish, concerning Translation, Editing and Formatting services offered, including handling of payments.
• Approached all interactions with resourcefulness, organization and customer-focused solutions.
• Managed complex customer situations promptly and professionally while meeting service commitments.
• Enhanced customer satisfaction ratings by providing payment solutions that reduced unnecessary refunds in 90%.
• Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information, increasing the overall customer satisfaction to 98%.
• Utilized ticketing system (Zendesk) to track customer requests and prioritize urgent needs.

• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
• Maintained logs of incoming dictation projects and transcription records.
• Verified accuracy of transcribed material prior to finalization.

Facilitated communication between the Department of Homeland Security and a private client involved in an asylum request process.

• Planned and executed translation projects Served as a project manager between the vendor and translators/editors to ensure the project's timely completion.
• Responsible for the entire life-cycle of all projects assigned.
• Created and maintained the Localization tracker spreadsheet, actively seeking out updates and clarity to provide status update to the Account Manager.
• Proactively worked with the Account Manager to provide upcoming translations and timelines.
• Used company software to export/import text for translation along with additional documents as necessary.
• Provided localized documents to Clients for approval.
• Performed localization/translation/editing verification and completed checklists.
• Prioritized workload whilst overseeing multiple projects simultaneously in a fast-paced environment.
• Followed project instructions to understand and abide client's needs.