Lucianna Montoya

• Assisted patients clients with mean plan development, addressing individualized dietary requirements.
• Coordinated with suppliers to source high-quality ingredients, ensuring meals were nutritious and appealing.
• Collaborated with healthcare teams to integrate nutritional care into patient recovery plans, promoting holistic health.
• Streamlined kitchen operations to ensure timely meal delivery, enhancing patient experience.
• Increased patient satisfaction through attentive service and timely delivery of meals.

improved client satisfaction ratings by consistently delivering high-quality title services within agreed-upon timeframes.

• Supported the company''s growth by consistently meeting or exceeding monthly performance targets for processing title orders and completing searches.
• Implemented quality control measures to ensure all team members adhered to company guidelines and best practices for title examination processes.
• Ensured smooth transactions for clients by preparing and submitting accurate title documents in a timely manner.
• Promoted teamwork and collaboration by actively participating in regular staff meetings, sharing insights, and supporting colleagues with their workloads. Contacted Colorado Department to determine status of pending titles.

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Bussed and reset tables to keep dining room and work areas clean.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Worked well with teammates and accepted coaching from management team.