Lucianne Pierre
Boynton Beach,FL
Summary
Enthusiastic, trilingual, customer satisfaction - oriented with excellent written and oral communication skills. Strong ability to resolve customer complaints, motivate and train others with tremendous delegation and follow up. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.
Overview
15
15
years of professional experience
Work History
Human Resources Manager
Wal-Mart
12.2023 - Current
- Engaging four to ten employees on a daily basis, enhancing a positive relationship and employee satisfaction
- Conduct and lead daily huddles (meetings)
- Partner with Association leadership to develop, communicate and enforce Human Resources policies, procedures, programs and laws
- Assist other Managers on teaching and training.
- Resolve customer complaints and employee's conflicts.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Devised hiring and recruitment policies for 80 employees.
Team Lead
Walmart
01.2020 - 12.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Directed and supervised team of 20 employees and assisting their development.
Department Manager
Wal-Mart
01.2014 - 01.2020
- Customer Service Manager from July 2009 to 2014
- Engaging four to ten employees on a daily basis, enhancing a positive relationship and employee satisfaction
- Conduct and lead daily huddles (meetings)
- Partner with Association leadership to develop, communicate and enforce Human Resources policies, procedures, programs and laws
- Train and supervise more than twenty cashiers
- Assist other Managers
- Work with cash register
- Resolve customer complaints and employee's conflicts.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Customer Service Manager
Wal-Mart
07.2009 - 01.2014
- Engaging four to ten employees on a daily basis, enhancing a positive relationship and employee satisfaction
- Conduct and lead daily huddles (meetings)
- Partner with Association leadership to develop, communicate and enforce Human Resources policies, procedures, programs and laws
- Train and supervise more than twenty cashiers
- Assist other Managers
- Work with cash register
- Resolve customer complaints and employee's conflicts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Bachelor of Business Administration with a concentration in Human Resources -
University of Massachusetts Global
Irvine, CA03.2023
Skills
- Trustworthy with cash handling experience
- Proficient in Microsoft Word, Excel, Power Point
- Resiliency and effective at handling and managing high levels of stress
- Flexibility and ability to adapt quickly to organizational changes
- Promotes an environment of professional excellence and high ethical standard
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
Personal Information
Total Experience: Eighteen years of customer service experience.
Employerdetails
- Wal-Mart, Lake Worth, FL, Engaging four to ten employees daily , enhancing a positive relationship and employee satisfaction, Conduct and lead daily huddles (meetings),
- Invoice Office, April 2010-June 2013, Keep track of the store inventory, Data entry, Research, recover shortages
References
Lucianne Pierre, Boynton Beach, FL 33426, 561-252-8405, luciannepierre@gmail.com
Languages
Haitian Creole
Native or Bilingual
Timeline
Human Resources Manager
Wal-Mart
12.2023 - Current
Team Lead
Walmart
01.2020 - 12.2023
Department Manager
Wal-Mart
01.2014 - 01.2020
Customer Service Manager
Wal-Mart
07.2009 - 01.2014
Bachelor of Business Administration with a concentration in Human Resources -
University of Massachusetts Global