Luciano Amos
Troutdale,OR
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Regal Cinemas. Excelled in emergency procedures and maintaining theatre etiquette, enhancing patron satisfaction and safety. Demonstrated flexibility and assertiveness, achieving significant improvements in service quality and efficiency. Skilled in ticket verification and fostering strong customer relationships, ensuring repeat business and exceeding service goals.
Overview
3
3
years of professional experience
Work History
Theatre Usher/Senior Customer Service Representative
Regal Cinemas
Gresham, OR
06.2023 - 09.2023
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Greeted patrons as they entered the theatre and provided directions to seating areas.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Checked bags for prohibited items before allowing entry into the theatre.
- Maintained order during performances by monitoring audience behavior.
- Responded promptly to all customer inquiries in an efficient and courteous manner.
- Stocked concession stand shelves with food items prior to opening of each show.
- Communicated effectively with co-workers when sharing important information or updates.
- Assisted with ticket scanning and ushering patrons to their seats.
- Maintained positive working relationship with fellow staff and management.
- Complied with health and sanitation practices and procedures.
Package Handler
Amazon
Troutdale, OR
06.2022 - 09.2022
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Picked products using RF scanner to fill orders.
- Used digital database to keep records of units and stock moved.
- Managed time efficiently to meet or exceed productivity targets.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Communicated effectively with supervisors regarding any logistical issues.
- Participated in regular safety meetings and training sessions.
Customer Service Representative
The Grotto Portland
Portland, OR
05.2020 - 08.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided top quality control and eliminated downtime to maximize revenue.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
Education
Computer Science
Mt. Hood Community College
Gresham, OR06-2024
Skills
- Emergency procedures
- Theatre etiquette
- Assertiveness
- Seating assistance
- Flexibility
- Ticket scanning
- Ticket taking
- Ticket verification
- Cash register operation
- Quality assurance
Timeline
Theatre Usher/Senior Customer Service Representative
Regal Cinemas
06.2023 - 09.2023
Package Handler
Amazon
06.2022 - 09.2022
Customer Service Representative
The Grotto Portland
05.2020 - 08.2020
Computer Science
Mt. Hood Community College
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