Luciano Capodici
Riverside,CA
Summary
Results-oriented Sales Specialist with a proven track record of exceeding sales, service, and performance targets. Adept at building strong client relationships, analyzing customer needs, and delivering tailored solutions. Highly motivated team player with expertise in market research, negotiation, and client retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Realtor / Wholesale
Essential Realty
05.2021 - Current
- Manage real estate transactions from initiation to closing
- Promoted properties through advertising, open houses, and MLS platforms
- Negotiated contracts and educated clients on legal disclosures and regulations
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
Insurance Producer / P&C
Farmers Insurance An Loi
07.2022 - 03.2024
- Designed customized insurance programs to meet diverse client needs, addressing various risks
- Explained policy features, advantages, and drawbacks to drive insurance plan sales
- Identified savings opportunities and premium discounts to enhance client retention
- Upsold products and services, consistently achieving revenue targets
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Developed comprehensive sales plans to achieve consistent year-over-year growth in the B2B market segment.
Sales Representative/Customer Service Representative
Veronica's Insurance
10.2019 - 04.2021
- Assisted customers with inquiries and recommended appropriate products/services
- Build knowledge of products to drive additional sales and enhance customer satisfaction
- Generated quotes, processed payments, and maintained detailed customer records
- Proactively contacted potential clients to assess business needs and present tailored value propositions
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Sales Representative/Customer Service Representative
Tireco
10.2014 - 08.2019
- Provided product/service recommendations based on customer preferences
- Offering feedback to management on operations and promotions to improve customer satisfaction
- Maintained customer databases and supported team sales goals through outbound and inbound calls
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed Bay Area sales alongside my B2B Rep. Making sure our tire products were all ways stocked.
- Promoted Creative financing to help our clients stock more expensive tires, on a "pay back what you sold, return what you did not sell" credit line.
Education
High School Diploma -
Alhambra High School
Alhambra, CA07-2013
Skills
- Customer service
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Client relations
- Closing sales
- Self-motivation
- Goal setting and forecasting
- Client acquisition and retention
Certification
Realtor, DRE #02077499
Languages
Spanish
Native or Bilingual
Timeline
Insurance Producer / P&C
Farmers Insurance An Loi
07.2022 - 03.2024
Realtor / Wholesale
Essential Realty
05.2021 - Current
Sales Representative/Customer Service Representative
Veronica's Insurance
10.2019 - 04.2021
Sales Representative/Customer Service Representative
Tireco
10.2014 - 08.2019
High School Diploma -
Alhambra High School
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