Luciano Chavarria
Tampa,FL
Summary
Adept at multitasking and exceptional customer service, I enhanced guest satisfaction and efficiency at Keystone Place at Terra Bella. Leveraging strong work ethic and communication skills, I successfully managed high-volume periods, maintaining cleanliness and fostering team collaboration. My proactive approach in training new hires and resolving complaints underscored my commitment to hospitality excellence. Thanks to my school I can speak 3 languages which has helped me a lot when having conversations with new people.
Overview
1
1
year of professional experience
Work History
Server
Keystone Place at Terra Bella
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
German School of Nicaragua
3MP9+VC9, Carretera Sur, Km 10 ½, 800m Al Oeste, C12.2023
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Cleanliness standards
Supply Restocking
Team Player
Teamwork and Collaboration
Warm and Friendly
Time Management
Reliable and Responsible
Attention to Detail
Draw
Since I was a kid I have always loved drawing, when I started getting older an idea of opening or crating a clothing brand with my designs came up to me and for the past 2 years I've been gathering information on how to design and operate a clothing brand.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Limited Working
Timeline
Server
Keystone Place at Terra Bella
03.2024 - Current
High School Diploma -
German School of Nicaragua
Similar Profiles
Eimy Hernández ZailaEimy Hernández Zaila
Server at Keystone Place at Terra BellaServer at Keystone Place at Terra Bella
Janet HernandezJanet Hernandez
CNA at Bella Terra of WheelingCNA at Bella Terra of Wheeling
Aaron BrimhallAaron Brimhall
Team Member at Chick-fil-A Bella TerraTeam Member at Chick-fil-A Bella Terra