Luciano Leyva-Cruz
Sacramento,CA
Summary
Proven leader at CL's Party Rental with a track record of enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and interpersonal communication, significantly improving team efficiency and client relations. Expert in budget management and adept at fostering a customer-centric environment, ensuring high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Assistant Manager
CL's Party Rental
Sacramento, CA
08.2019 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between team members in an effective manner.
- Proposed or approved modifications to project plans.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed business performance data and forecasted business results for upper management.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Recruited and trained new employees to meet job requirements.
Team Member
CL's Party Rental Catering
Sacramento, CA
08.2019 - Current
- Distributed food to service staff for prompt delivery to customers.
- Calculated accurate portion sizes when preparing meals for large groups.
- Monitored temperatures of prepared food and cold-storage areas.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
- Supervised food preparation staff to deliver high-quality results.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared workstations with ingredients and tools to increase efficiency.
- Verified safe and appropriate food temperatures and sanitary conditions of banquet and foodservice areas.
Education
High School Diploma -
Sacramento Charter High School
Sacramento, CA06-2021
Bachelor of Science - RPTA
Sacramento State
Sacramento, CASkills
- Budget assistance
- Goal setting
- Bilingual
- Basic math
- Problem-solving
- Customer service
- Multitasking Abilities
- Ability to de-escalate situations
- Customer is always right mentality
- Written communication
- Good Telephone Etiquette
- Decision-making
- Public speaking
- Interpersonal communication
- Networking
- Problem resolution
Languages
Spanish
Native/ Bilingual
Affiliations
- Student currently enrolled in Sac State as an RPTA major
- Older brother of 2
- Often take out family or girlfriend hiking
- Survey a lot of National Forests/Parks
- Make budget plans for professors
Timeline
Assistant Manager
CL's Party Rental
08.2019 - Current
Team Member
CL's Party Rental Catering
08.2019 - Current
High School Diploma -
Sacramento Charter High School
Bachelor of Science - RPTA
Sacramento State
Similar Profiles
Sharlyn EalySharlyn Ealy
Owner at Kidding Around Party RentalOwner at Kidding Around Party Rental
Corbin MarroCorbin Marro
Tent Crew at Abbotts Rental & Party StoreTent Crew at Abbotts Rental & Party Store
Michael GetzMichael Getz
Owner/Operator at Party Rental Company & Vending MachineOwner/Operator at Party Rental Company & Vending Machine