Luciano Noguera
Miami,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Montage Mountain Resorts
12.2023 - 03.2024
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Support Associate
Teleperformance
01.2022 - 08.2023
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
Video Producer
Corporate Dema
08.2021 - 12.2022
- Enhanced video production quality by utilizing advanced editing techniques and innovative storytelling methods.
- Managed and coordinated post-production video editing, motion graphics design, compositing and quality assurance reviewing.
- Developed creative concepts for various multimedia projects, ensuring alignment with marketing objectives.
Picking Supervisor
Babymodas SAC
12.2019 - 03.2020
- Improved picking efficiency by implementing lean techniques and optimizing pick routes.
- Enhanced team productivity by providing regular training and performance feedback.
- Ensured timely completion of orders by closely monitoring staff performance and adjusting resources as needed.
Server
Kusina
10.2018 - 03.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Applied Science - Audiovisuals
Peruvian University of Applied Sciences
LIMA, PERU12.2026
High School Diploma -
Euroamerican College
LIMA, PERU12.2019
Skills
- Strong Work Ethic
- Foreign language proficiency
- Hospitality best practices
- Adaptability and Flexibility
- Staff Supervision
- Customer Support
- Team building
Accomplishments
- Documented and resolved a guest issue which led to the guest scheduling his next visit to our hotel, and giving positive feedback requesting special recognition for my service.
- Supervised team of 8 staff members.
- Collaborated with team of 4 in the development of inspirational videos for a company.
Hobbies
I am a very passionate person that likes to be constantly challenged. I deeply believe in team work and strong positive attitude. I consider myself a problem solver and a risk taker at the same time. In my spare time I like to read news, listen to music and play games. Also I always enjoy practicing sports or doing exterior activities.
Timeline
Server
Montage Mountain Resorts
12.2023 - 03.2024
Support Associate
Teleperformance
01.2022 - 08.2023
Video Producer
Corporate Dema
08.2021 - 12.2022
Picking Supervisor
Babymodas SAC
12.2019 - 03.2020
Server
Kusina
10.2018 - 03.2019
Associate of Applied Science - Audiovisuals
Peruvian University of Applied Sciences
High School Diploma -
Euroamerican College
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