Luciano Pagan
Cooper City,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Hungry Howies Pizza & Subs. Proven ability to streamline operations and enhance customer satisfaction through effective communication and time management. Adept at utilizing POS systems and maintaining accuracy in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Hungry Howies Pizza & Subs
Davie, FL
03.2024 - Current
- Delivered rush merchandise on tight schedules to meet customer targets.
- Kept accurate logs of all deliveries and trips.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Utilized street maps to plan and determine most efficient routes.
Cashier/Cooker Operator
Hot Chix N Chops
01.2023 - 03.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Publix
08.2022 - 01.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Built relationships with customers to encourage repeat business.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Education
High School Diploma -
Broward College
Fort Lauderdale, FL01.2026
Skills
- Order Taking
- Merchandise Restocking
- Credits and Refunds
- Product Scanning
- Cash handling expertise
- Customer Assistance
- Payment Collection
- Money Handling
- Basic Math Competence
- Cash Register Operation
- Adaptable and Flexible
- Work Ethic and Integrity
- Retail Operations
- Customer service
- Time management
Languages
5
Affiliations
- I take pride in helping my mom with her business helping her coordinate appointments.
- I am a biology major studying to become a physician assistant.
- I like to maintain a healthy lifestyle by frequently going to the gym and doing bloodwork to see what vitamins and minerals i lack.
Languages
English
Professional
Spanish
Professional
Timeline
Delivery Driver
Hungry Howies Pizza & Subs
03.2024 - Current
Cashier/Cooker Operator
Hot Chix N Chops
01.2023 - 03.2024
Cashier
Publix
08.2022 - 01.2023
High School Diploma -
Broward College
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