Luciano Valles
Albuquerque,NM
Summary
Proactive Gym Front Desk Assistant Manager and Cashier with extensive experience streamlining check-in processes, managing guest relations, and maintaining organized records. Skilled in cash handling, team leadership, and customer service. Bringing strong problem-solving abilities and a commitment to improving operational efficiency and customer satisfaction. Driven Front .
Overview
4
4
years of professional experience
Work History
Gym Front Desk
Defined Fitness
04.2024 - 08.2024
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
- Maintained organized records of guest information, enabling timely communication and follow-up as necessary.
- Kept lobby area clean and inviting, creating a positive first impression for guests upon arrival.
- Processed payments accurately, balancing cash drawers at the end of each shift for financial accountability.
- Developed rapport with returning guests, fostering loyalty through genuine engagement and attentive service.
- Updated reservation system consistently to ensure accuracy in bookings and minimize potential scheduling conflicts.
- Supported team members during busy periods, demonstrating strong multitasking abilities for optimal productivity.
- Assisted in training new front desk staff members on best practices for customer service excellence within the hospitality industry.
- Managed phone lines effectively, directing calls to appropriate departments and taking accurate messages.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assistant Manager
Hibbett Sports
02.2022 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Cashier
JC Penny Co
11.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Exercise Science
University of New Mexico
Albuquerque, NM05.2026
High School Diploma -
Monte Del Sol Charter School
Santa Fe, NM05.2021
Skills
- Customer service expertise
- Problem-solving skills
- Time Management
- Listening Skills
- Cash Handling
- Front Desk Management
Additional Information
Basketball experience at a D2 schooling North Carolina (Freshman team and scout team for girl's team). Also recently returned from Spain learning overseas pro basketball (stayed out there for 3 months).
Timeline
Gym Front Desk
Defined Fitness
04.2024 - 08.2024
Assistant Manager
Hibbett Sports
02.2022 - 08.2022
Cashier
JC Penny Co
11.2020 - 02.2021
Bachelor of Science - Exercise Science
University of New Mexico
High School Diploma -
Monte Del Sol Charter School
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