Lucia Carter
S
Carmel,IN
Summary
PROJECT MANAGEMENT SERVICES, BUSINESS DEVELOPMENT - 20+ YEARS' EXPERIENCE Achievement-oriented professional with extensive experience in workplace strategy, project management, change management, program management, strategic planning, and vendor management. Proven track record of managing complex projects with budgets of up to $5M while leading teams and supporting an organization's overall success. Strong organizational, process and protocol development skills. Provides strong skills in relationship management, stakeholder engagement, RFP development, and budget development. Identify opportunities for advancing business objectives while implementing practices for process improvement. Value-centric leader who thrives in fast-paced environments delivering forward-thinking and professionalism.
Overview
32
32
years of professional experience
1
1
Certification
Work History
CONTRACT
PREPCISION FACILITY GROUP
01.2023 - Current
- Serves as a Contractor responsible for commercial projects involve project pursuit, project kick-off, determining full scope (i.e
- Office and WH relocation, IT services, furniture) and working with clients on workplace strategies, protocol and streamlining process development, to include refinement as needed
- Works directly with clients to determine full project scope and identify.
CEO/Founder
360 RELOCATION SOLUTIONS, LLC
01.2018 - Current
- Serves as CEO/Founder responsible for working with clients on workplace strategies, protocol and process development, and refinement
- Works directly with clients to determine full project scope and identify critical issues to establish project objectives
- Directs project meetings to complete construction and relocation assignments with clients and external team members
- Manage all office administration activities to include general office activities, invoicing, HR and IT Furniture RFPs in conjunction with the design firm and reviews Furniture, Fixtures & Equipment (FF&E) inventory field verification Creates move databases and move schedules in conjunction with vendors
- To include IT, Movers, Facilities, and real estate
- Coordinates with all associated vendors to ensure logistics, questions, concerns, and issues are addressed regarding each project.
Director Client Services / Project Management
RESOURCE COMMERCIAL REAL ESTATE And GWS | Indianapolis, IN
01.2001 - 01.2018
- Management Services responsible for working with clients on execution of large project plans and occupancy strategies to include implementation of Change Management Processes
- Works directly with clients to determine full project scope and identify critical issues to establish project objectives
- Directs project meetings to complete construction and relocation assignments with clients and external team members
- Develops Furniture RFPs in conjunction with the design firm and reviews Furniture, Fixtures & Equipment (FF&E) inventory field verification
- Coordinates with all associated vendors to ensure logistics, questions, concerns, and issues are addressed regarding each project
- Communicated with team members to review and implement Change Management protocols
- Worked with team members to execute relocation of 600 employees in 3 months for a Large Financial Services Firm Maintained move database while working with vendors (IT, Move, Facilities) to ensure 100% accuracy upon relocation
- Collaborated with local team on transition plan and budget for relocation of 1.5K people for International CPA Firm Developed Move RFP for the procurement of a move vendor to ensure competitive pricing and efficient move logistics
- Directed 30 office start-ups for a National Mortgage Firm, recognized for delivering projects on-time and within budget
- Created space plan standards, finish selection options, and furniture program tailored to client's needs for office starts 1, Provided leadership as Director of Project Management responsible for developing and directing strategic planning and logistics of multiple projects
- Oversaw coordination and resources required to successfully complete projects on-time and budget
- Coordinated with internal and external stakeholders to gather project requirements, develop budgets, establish schedules, procure vendors, and evaluate performance
- Ensured risks were addressed and proactively managed to limit disruption to project delivery
- Coordinated the co-location of 3 Non-Profit Organizations and developed team of stakeholders from each organization
- Developed communication plans and conducted ongoing project meetings to include select vendors for each project Conducted an analysis of furniture requirements, audio visual needs, network provisions, and internet capabilities
- Assisted local non-profit in achieving a below market agreement for Class 'A' space in a premiere office building
- Worked closely with project team to plan the relocation of 150 people in Downtown Indianapolis for a Law Firm Planned and managed a very detailed, phased move for a 2,000 sf (2,100 LF) of the Law Firm Law Library Collaborated with IT Director to create and administer RFP for acquisition and installation of $100K+ in cabling
- Worked with IT Director to administer RFP for acquisition and installation of audio video project valued at $250K+.
Facilities Planner
ELI LILLY & COMPANY | Indianapolis, IN
01.1998 - 01.2001
- Served as Facilities Planner establishing construction standards for over 2,000+ internal customers for the US Sales and Marketing
- Focused on influencing, negotiating, and collaborating with diverse professional at all levels to develop appropriate solutions to meet business needs
- Contributed as team member with two Facilities Planners to negotiate and influence decisions while representing respective customer needs
- Identified any areas of opportunity and implemented best practices and strategies to drive process improvement.
Facility Manager
THOMSON CONSUMER ELECTRONICS | Indianapolis, IN
01.1995 - 01.1998
- Provided leadership as Facility Manager responsible for directing daily administration of the company's headquarters facilities of over 700K+ square feet
- Oversaw on-site property management company in goal setting, budget management, and evaluation of contractor services
- Maintained responsibility for organizing processes, data, and personnel to achieve goals and objectives
- Advised senior management on strategic solutions for facility needs and coordinated internally to drive process improvements
- Supervised a team of contractors while providing guidance in Thomson's culture, processes, and procedures
- Directed various improvement efforts to streamline the move process and better manage warehouse inventory
- Coordinated acquisition of used furniture and installation in Thomson's new Admin Building in Juarez, Mexico Influenced implementation project team on design and planning for new US Sales 100K sf headquarters facilities
- Enabled overall success for internal stakeholders by establishing clear project specifications and requirements
- Identified conflicts and resolved any issues based on pertinent facts and relevant details in a timely manner
Facilities Planner
ITT EDUCATIONAL SERVICES | Indianapolis, IN
01.1992 - 01.1995
- Served as Facilities Planner responsible for designing and overseeing the construction of all ITT Technical Institute facilities nationwide, including renovations, expansions, and relocations encompassing 81 projects totaling over 1.8M square feet
- Reviewed and approved construction drawings, construction costs, and change orders
- Completed construction walk-throughs and ensured punch lists were done
- Recognized for consistently delivering projects ahead of schedule and within budget
- Established consistent working procedures regarding design standards and data collection for headcount growth
- Interviewed all levels of management to develop appropriate space utilizing solutions to best meet business needs
Education
Bachelor of Science - Interior Design
Indiana University of Pennsylvania
Indiana, PA06.1982
Skills
- Project Management
- Program Management
- RFP Development
- Strategic Planning
- Budget Development
- ChangeManagement
- Vendor Management
- Workplace Strategy
- Relationship Management
- Stakeholder Management
- Organizational Transformation
- Contract Management Process Improvement
- Transaction Management
- Business Development
Certification
- Lean Six Sigma Green Belt
- Rotary Leadership Institute Seminar Completion
- Indiana Real Estate Brokers License
- Rotary International Fundraising Co-Chair
Extracurricular Activities
Gymnastics Team
Timeline
CONTRACT
PREPCISION FACILITY GROUP
01.2023 - Current
CEO/Founder
360 RELOCATION SOLUTIONS, LLC
01.2018 - Current
Director Client Services / Project Management
RESOURCE COMMERCIAL REAL ESTATE And GWS | Indianapolis, IN
01.2001 - 01.2018
Facilities Planner
ELI LILLY & COMPANY | Indianapolis, IN
01.1998 - 01.2001
Facility Manager
THOMSON CONSUMER ELECTRONICS | Indianapolis, IN
01.1995 - 01.1998
Facilities Planner
ITT EDUCATIONAL SERVICES | Indianapolis, IN
01.1992 - 01.1995
Bachelor of Science - Interior Design
Indiana University of Pennsylvania