Lucy Talley
Denver,CO
Summary
Dynamic identity threat defense expert with over 7 years of hands-on experience in identifying misconfigurations, detecting vulnerabilities in cloud environments, and securing M365 and Google Workspace. Proven track record of successfully leading 15 enterprise security projects from concept to launch, demonstrating mastery in product definition and execution while delivering measurable business impact. Skilled in leveraging AI tools for rapid prototyping and translating customer insights, resulting in swift development cycles and innovative solutions. Committed to driving strategic outcomes and simplifying complex security concepts for diverse stakeholders, poised to enhance cybersecurity solutions at Abnormal.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator II & Product Lead
CAP Logistics
09.2024 - Current
- Led enterprise security initiatives with end-to-end product ownership: strategy & outcomes → PRDs → launch → adoption measurement. Collaborated cross-functionally with C-suite, engineering, and end users to deliver measurable business impact.
- Identity Threat Defense & Security (15 Projects Shipped at Scale)
- Detected & remediated 50% critical vulnerabilities (6 of 12) in 90 days by identifying identity misconfigurations, risky settings, and certificate lifecycle gaps—validated by Optiv security assessments (core Identity Threat Defense competency)
- M365/Cloud Email Security at Enterprise Scale: Architected SharePoint migration with integrated Copilot agent for 140+ users; configured DNS/AD for secure email routing and identity management; partnered with security vendors (Optiv, DigiCert) ensuring compliance frameworks
- Disaster Recovery Product Ownership: Built 12-month DR roadmap from problem framing → signed-off documentation (migration guides, risk mitigation strategies, architectural diagrams); led Otava data center migration; deployed 3-server IIS failover cluster achieving measurable business continuity outcomes
- Endpoint Protection (M365 Intune): Deployed Intune policies blocking unauthorized apps across 140+ endpoints; replaced RC4 ciphers in OCR systems closing audit findings—demonstrating cloud security platform fluency
- Cross-Functional Leadership, GTM Enablement & AI-Native Execution
- Executive Forums: Presented technical security strategy to CEO/CIO driving SharePoint adoption decision—championing simplicity and translating complex concepts into clear executive value
- Customer Value Focus: Built self-help portal/knowledge base improving UX and reducing ticket volume—product thinking applied to internal customers
- AI-Native Velocity: Shipped Copilot agent in 4 weeks prototyping with Visual Basic/MapPoint—demonstrating AI-assisted rapid product development (insight to insight, not weeks)
- GTM Support & Documentation: Created SOPs, demos, and enablement materials supporting vendor partnerships and customer implementations
- Measurable Outcomes: 15 projects shipped (8 major, 7 minor) | 50% vulnerability reduction | 100% compliance | 3-server HA architecture
Independent Contractor (Product & GTM)
IronView Surveillance
08.2023 - 12.2024
- Product Strategy & Execution: Designed wireless, solar-powered camera systems with AI detection/alarm response—owning product vision end-to-end
- Measurable Business Impact: Generated $280K revenue Year 1 combining technical product development with GTM execution and sales enablement
- Design Partnerships: Conducted UAT testing with Eufy/Anker providing structured product feedback—demonstrating customer discovery skills
Global NOC Tier III Technician (Security & Incident Response)
Zayo Group
09.2021 - 09.2024
- Highest escalation point for security/network incidents across 18+ Fortune 500 enterprise clients weekly—serving as domain expert representing product to customer-facing teams during high-stakes conversations. Collaborated cross-functionally with Product, Engineering, and Customer Success during feature rollouts and escalations.
- 100% SLA compliance on Sev 1/critical incidents (0 unresolved) demonstrating comfort in escalations and executive forums
- Identity & Access at Enterprise Scale: Managed access control, API keys, secrets, and certificates for thousands of network resources supporting zero-trust security mandates—translating complex technical architecture into operational requirements
- Structured Feedback & Enablement: Authored SOPs and training content improving Tier 1/2 resolution velocity; created ServiceNow prompts improving incident triage—demonstrating documentation rigor and customer-obsessed approach
- Fortune 500 Customer Experience: Supported VLAN, MPLS, OSPF, BGP, DDoS mitigation, identity systems, and cloud security architectures
Network Engineer (MSP Customer-Facing Infrastructure)
NexusTek Inc.
08.2019 - 08.2021
- Led 24/7 incident response achieving >95% tickets resolved
- Identity Automation & Customer Value: Automated credential/role onboarding and AD group policy for multiple distributed sites; supported Exchange, AD, DNS/DHCP, VPN/firewalls demonstrating hands-on infrastructure fluency
- Compliance & Security: Passed all internal security/compliance audits supporting customer trust frameworks
Education
BS - Computer Engineering
Colorado Technical University
Online04-2028
Skills
- Product Strategy & Execution: 12-month roadmap ownership
- PRD development
- Problem framing
- Customer discovery
- Design partnerships
- Pilots
- GTM strategy
- Feature prioritization
- Launch planning
- Adoption measurement
- Velocity & rigor
- AI-Native Workflows: Claude, ChatGPT, yo, Figma rapid prototyping
- AI-accelerated discovery
- AI documentation
- Prompt engineering
- Identity Threat Defense Domain: IAM (SSO/SAML, AD)
- Secrets/certificate management
- Misconfiguration detection
- Risky settings identification
- Mx365/Google Workspace security
- Vulnerability remediation
- Zero-trust architecture
- DLP
- CSPM
- Cloud & Enterprise SaaS: Azure/AWS
- M365 administration
- Intune
- Compliance (ISO 27001, GDPR, HIPAA)
- ServiceNow
- GitHub
- Cross-Functional Leadership: Engineering/design partnerships
- Sales enablement
- Executive communication
- Escalation management
- Structured feedback programs
- Data-Driven Decision Making: SQL
- Security analytics
- Metrics dashboards
- SIEM
- Product impact measurement
Affiliations
- Secretary – IEEE Denver Section (2025–Present)
- Secretary, Board of Directors – Denhac Makerspace (2025–Present)
Certification
- ITIL 4 Foundations
- IEEE Certified AI Ethics Professional
- OneTrust Data Governance
Timeline
System Administrator II & Product Lead
CAP Logistics
09.2024 - Current
Independent Contractor (Product & GTM)
IronView Surveillance
08.2023 - 12.2024
Global NOC Tier III Technician (Security & Incident Response)
Zayo Group
09.2021 - 09.2024
Network Engineer (MSP Customer-Facing Infrastructure)
NexusTek Inc.
08.2019 - 08.2021
BS - Computer Engineering
Colorado Technical University