DeLeesa L Dillon
McComb
Summary
To obtain a position with a company that will allow career growth, development, and opportunities for increasing responsibilities and advancement
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Cook - Sous Chef
Aramark - Southeastern Louisiana University
10.2023 - Current
- Oversaw daily kitchen operations, ensuring quality and consistency in food preparation and presentation.
- Developed menus that aligned with seasonal ingredients and customer preferences, enhancing dining experiences.
- Trained and mentored kitchen staff on cooking techniques, safety protocols, and efficient workflows.
- Implemented inventory management systems to reduce waste and optimize ingredient usage effectively.
- Collaborated with front-of-house staff to ensure smooth service flow during peak hours.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Took over line positions in event of emergency.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Taught kitchen staff safety protocols and company standards.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained junior chefs in cooking techniques and kitchen operations, fostering skill development and teamwork.
- Trained kitchen staff to perform various preparation tasks under pressure.
Sous Chef (Night Manager)
Target Hospitality
05.2021 - 09.2023
- Accountable and responsible for maintaining a safe environment as set out by Target Hospitality and state regulations
- Operating kitchen equipment safely including but not limited to grills, slicers, tilt skillets, deep fryers, and convection ovens
- Storing food properly, rotating, and discarding of expired food fall under HACCP and FIFO guidelines
- Prepared meals on the line, grill oven and fryers
- Assisted in creating menus and managed inventory
- Served all foods in accordance with HACCP and food safety standards
- Ensured proper utensils are used for serving, portion control and sanitation purposes
- Trained new staff members and educated them on proper procedures according to Target Hospitality and Department of Health regulations.
- Supervised and assigned duties to all chefs and kitchen staff who engaged in food preparation.
- Performed monthly inventory inspections and maintained monthly and quarterly budgets.
- Enforced standard operation procedures and regulations according to Target Hospitality handbook.
Certified Tax Preparer
Jenny's Tax Service
01.2012 - 05.2021
- Answering phones in a cheerful manner
- Organizing client's file
- Surveying each client's file to make sure it meets IRS standards
- Imputing and completing clients tax returns into organized database system
- Issuing tax refund checks through third party banking
- Creating spreadsheets for clients with self-owned businesses
- Creating 1099s for clients with businesses
Cashier/Remodel Team/Health Screener
Wal-Mart, Inc
11.2019 - 02.2021
- Provided excellent customer service through sales and communication.
- Removed and installed new displays to meet One Best Way standard
- Created new seasonal displays and stocked shelves with new product.
- Performed screenings by asking employees a series of questions under the CDC Guidelines for the corona virus.
- Checked employees' temperature and provided PPE to all employees.
Billing Clerk
Sanderson Farms Inc
11.2015 - 05.2018
- Completed Bill of Ladings for transportation carriers and customers
- Calculated weights of products to get weights close to accuracy
- Managed shipping times for carrier's arrival and departure
- Managed shipping dock doors to assure customer's products ship on time
- Assisted supervisor with assigning customer product loads to loaders
- Trained new and/or back-up billing clerks
- Maintained the upkeep of the shipping office
Deli Associate/Cake Decorator
McComb Market
09.2008 - 08.2015
- Provided excellent customer service through sales and communication
- Council customers with catering and cake orders
- Created holiday and wedding displays
- Maintained well stocked floors
- Trained new associates
- Maintaining safe and clean environment where customers can shop
Education
Bachelor of Science - Criminal Justice, Political Science
Alcorn State University
Lorman, MS05-2011
Associates Degree - Political Science
Copiah Lincoln Community College
Wesson, MS05-2009
Skills
- Effective communication and leadership skills
- Adaptable in challenging situations
- Commitment to career growth
- Experienced with Microsoft Office applications
- Transaction management skills
- Website creation and management
- Skilled in operating office devices
- Financial record management
- Team management
- Cake Decorating & Catering
- Kitchen Management & Food Safety
- Meal planning & preparation
Certification
- ServSafe
- February 2022 to February 2027
- Food Handlers Certification
Timeline
Lead Cook - Sous Chef
Aramark - Southeastern Louisiana University
10.2023 - Current
Sous Chef (Night Manager)
Target Hospitality
05.2021 - 09.2023
Cashier/Remodel Team/Health Screener
Wal-Mart, Inc
11.2019 - 02.2021
Billing Clerk
Sanderson Farms Inc
11.2015 - 05.2018
Certified Tax Preparer
Jenny's Tax Service
01.2012 - 05.2021
Deli Associate/Cake Decorator
McComb Market
09.2008 - 08.2015
Bachelor of Science - Criminal Justice, Political Science
Alcorn State University
Associates Degree - Political Science
Copiah Lincoln Community College
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