Lucie Calvo
Melbourne,FL
Summary
With almost 10 years at Dover Shores Family Practice, I became proficient at patient scheduling, problem-solving, and providing a friendly and positive environment. I developed many warm and positive personal relationships with both the patients and my coworkers. I am an expert in insurance verification while adhering to HIPAA guidelines, and I have exceptional organizational and time management skills. My goals always are to streamline front desk operations to ensure efficient service for both our patients, and our clinical team of 4 providers, including their medical assistants. I was also tasked with training new-hires to continue providing excellent patient care while supporting our office personnel.
Overview
10
10
years of professional experience
Work History
Front Desk Medical Receptionist
Dover Shores Family Practice
Orlando, FL
02.2015 - Current
- Checked patient insurance, demographic, and health history to keep information current for ease of communication.
- Increased accuracy with complex data entry tasks by regularly updating patient demographics and insurance information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients, providers, and other members of our clinical team.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed a high volume multiline phone system to address inquiries for our providers, and provide warm and friendly customer service to patients.
- Enhanced patient satisfaction by consistently providing warm and efficient service at the front desk.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Remained aware of provider schedules and the scope of a practice that evolves to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Performed various administrative tasks by filing, copying, scanning, and faxing documents daily.
- Answered phone calls and messages that address patient scheduling and concerns for up to 4 physicians in a Primary Care medical facility
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
International Business Management - Business
Business Management School
Prague, CzechiaSkills
- Friendly, Positive, Compassionate
- Appointment management
- Insurance Verification
- Patient Registration
- Payment Collection
- Medical Terminology
- Medical Records Management
- Proficient in EMD
- EMR / EHR
- Medical Charting
- Adaptable and Flexible
- Organization and Time Management
- Problem-Solving
Timeline
Front Desk Medical Receptionist
Dover Shores Family Practice
02.2015 - Current
International Business Management - Business
Business Management School