Lucie Calvo
Melbourne,FL
Summary
With almost 10 years at Dover Shores Family Practice, I became proficient at patient scheduling, problem-solving, and providing a friendly and positive environment. I developed many warm and positive personal relationships with both the patients and my coworkers. I am an expert in insurance verification while adhering to HIPAA guidelines, and I have exceptional organizational and time management skills. My goals always are to streamline front desk operations to ensure efficient service for both our patients, and our clinical team of 4 providers, including their medical assistants. I was also tasked with training new-hires to continue providing excellent patient care while supporting our office personnel.
Overview
10
10
years of professional experience
Work History
Front Desk Medical Receptionist
Dover Shores Family Practice
02.2015 - Current
- Checked patient insurance, demographic, and health history to keep information current for ease of communication.
- Increased accuracy with complex data entry tasks by regularly updating patient demographics and insurance information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients, providers, and other members of our clinical team.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Managed a high volume multiline phone system to address inquiries for our providers, and provide warm and friendly customer service to patients.
- Enhanced patient satisfaction by consistently providing warm and efficient service at the front desk.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Remained aware of provider schedules and the scope of a practice that evolves to organize and schedule appropriate care.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Performed various administrative tasks by filing, copying, scanning, and faxing documents daily.
- Answered phone calls and messages that address patient scheduling and concerns for up to 4 physicians in a Primary Care medical facility
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
International Business Management - Business
Business Management School
Prague, CzechiaSkills
- Friendly, Positive, Compassionate
- Appointment management
- Insurance Verification
- Patient Registration
- Payment Collection
- Medical Terminology
- Medical Records Management
- Proficient in EMD
- EMR / EHR
- Medical Charting
- Adaptable and Flexible
- Organization and Time Management
- Problem-Solving
Timeline
Front Desk Medical Receptionist
Dover Shores Family Practice
02.2015 - Current
International Business Management - Business
Business Management School
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