Lucie Laflamme

• Answer phones and assist patients or any other callers and if I wasn't able to assist them I would transfer them to the appropriate person
• checking patients in and out for appointments
• verify all patient demographics, scan insurance cards and take copayments
• assist our providers with any scheduling issues or to contact patients as needed
• Served as a liaison between management and team members to address concerns and facilitate problem-solving initiatives.

* answer incoming calls and transfer them to the appropriate department or individual

* ordered supplies for the whole dealership

* made appointments for customers to have their vehicle serviced

*assisted car sales people with any possible sales leads and recording customer info

• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
• Investigated discrepancies of cash register and POS System totals to resolve errors.
• Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.

• Assisted customers with sales on Credit Cards and transactions available as paying off another credit card or taking out cash advances to use for whatever the customers needs were
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.

• Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
• Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
• Loaded and unloaded shipping containers and vehicles.
• Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
• helped other offices to cover when shorthanded. I worked in several offices in NH, VT & ME

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• processed and took orders over the phone or through the mail
• cross sell any other numismatic items