Lucie Purdy

Work History

Hairstylist

Great Clips

07.2021 - 04.2024

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Processed payments, entering sales in register for prompt customer service.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Educated customers on products to maximize benefits.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Increased salon revenue by upselling products and additional treatments during appointments.
Resolved guest complaints about service or style.
Counted and documented opening and closing cash amounts daily.
Determined appropriate hair treatments based on conditions and textures.
Organized sales area and work station to showcase products and boost sales.
Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Suggested treatments and styles to suit customer appearance and fashion choices.
Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Built rapport with clients to understand their style preferences and hair care routines.
Managed inventory of hair care products and tools, ensuring availability of necessary items.
Organized and participated in local beauty events, enhancing salon's community presence.
Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
Increased client base with innovative hairstyling techniques and trends.
Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
Collaborated with salon team to organize promotional events, driving increased foot traffic.
Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Deposits Associate

Tele Tech Team

10.2019 - 07.2021

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Performed cash, card, and check transactions to complete customer purchases.
Worked with customers of Bank of America checking accounts, helped to explain fees. Helped with computer apps in Banking.

Hairstylist

Great Clilps

03.2017 - 07.2019

Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Processed payments, entering sales in register for prompt customer service.
Enhanced client satisfaction by providing personalized haircuts, styling.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Educated customers on products to maximize benefits.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Increased salon revenue by upselling products and additional treatments during appointments.
Resolved guest complaints about service or style.
Counted and documented opening and closing cash amounts daily.
Determined appropriate hair treatments based on conditions and textures.
Organized sales area and work station to showcase products and boost sales.
Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Suggested treatments and styles to suit customer appearance and fashion choices.
Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
Distributed business cards outside of salon to generate new business.
Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
Built rapport with clients to understand their style preferences and hair care routines.
Managed inventory of hair care products and tools, ensuring availability of necessary items.
Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.

Receptionist

Weight Watchers

02.2011 - 06.2016

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Provided clerical support to company employees by copying, faxing, and filing documents.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Assisted with planning office events and meetings for smooth execution.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Cosmetologist Owner/Operator

All About You, Hair and Nail Salon

03.2009 - 05.2016

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Educated clients on proper hair care techniques to promote healthier hair between appointments.
Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.

Summary

Overview

Work History

Hairstylist

Deposits Associate

Hairstylist

Receptionist

Cosmetologist Owner/Operator

Education

No Degree - Cosmetology

High School Diploma -

Skills

Timeline

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