Summary
Overview
Work History
Education
Skills
Certification
English
Languages
Timeline
Generic

Lucien Tendong

Harrisonburg,Virginia

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 4 years of experience providing quality administrative support to clients.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Boldly
03.2023 - Current
  • Established administrative work procedures to track staff's daily tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Managed CRM input, exports and clean up.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.

Virtual Assistant

MyOutDesk
02.2019 - 02.2023
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
  • Enhanced overall office organization by implementing efficient filing systems for physical and digital documents.
  • Increased operational effectiveness through diligent maintenance of office equipment inventory levels.
  • Conferred with customers by telephone, chat or email to provide information.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.

Education

BBA - Accounting

Bamenda University
Cameroon
01.2019

Skills

  • Travel Planning
  • Spreadsheet Management
  • Calendar Management
  • Video Editing
  • Social Media Updating
  • Meeting Scheduling
  • CRM Management
  • Webinar Support
  • Scheduling
  • Meeting planning
  • Customer Service
  • Data Entry
  • Adaptability
  • Teamwork and Collaboration
  • Active Listening

Certification

  • CAP - Certified Administrative Professional

English

I am fluent in english

Languages

English
Full Professional

Timeline

Virtual Assistant

Boldly
03.2023 - Current

Virtual Assistant

MyOutDesk
02.2019 - 02.2023

BBA - Accounting

Bamenda University

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Lucien Tendong