Lucien Walker
Harvest,AL
Summary
Results-oriented System/AV Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tier II Systems/AV Support Engineer
Chugach Government Solutions (Army Material Command HQ 4 Star Command)
01.2021 - Current
- Lead Tech A/V refresh
- Cabling and wiring to implement technologies into AV setups
- Expertise in processing control, routing, and audio video signal
- CMA (Cisco Meeting App), TMS (Telepresence Management), Crestron, Extron, AMX
- BRG zone clocks – Programming.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Installed and configured operating systems and applications.
- Led cross-functional project to improve company's support infrastructure.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and maintained comprehensive support documentation, enabling faster issue resolution.
- Developed and implemented preventive maintenance procedures.
- Configured and tested new software and hardware.
- Upgraded operating systems and computer software to perform compatibility with programs.
Tier I Help Desk Support Service Analyst/Trainer
Chugach Government Solutions (Army Material Command HQ 4 Star Command)
01.2020 - 01.2021
- Manages and coordinates the scheduling of UC events as requested by AMC customers
- Implemented new software tools for better data analysis, enabling faster identification of patterns and trends in customer feedback.
- Monitors tickets to ensure correctly categorized; monitor all open tickets to ensure they are resolved
- Provided expert guidance during critical system migrations or upgrades, minimizing downtime and ensuring smooth transitions for end-users.
- Trainer for all new hires in efficient services
- Develops training methods that will allow all new hires to run day to day operations.
- Developed comprehensive process documentation for various procedures within the department, fostering consistency across team operations.
- Led root cause analysis efforts on recurring issues, resulting in the implementation of preventative measures that minimized future occurrences.
Tier II Technical Help Desk Specialist
Emco Technologies
01.2018 - 01.2020
- Responsible for first and second level support for all systems and services supported by US Army Corps of Engineers (USACE)
- Includes problem recognition, research, isolation, resolution, and follow-up steps
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, email and personnel requests for technical support
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Recommends systems modifications to reduce user problems.
- Installed new desktop systems and migrated data to new machines.
- Logged activities in tracking system to maintain accurate, timely records.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
Federal Drug, Alcohol & Network systems administrator
Schneider National
01.2013 - 01.2017
- Team Lead
- Managed development of system protocols to deliver complete and persistent data set.
- Conducted comprehensive system audits on regular basis.
- Advance knowledge of Canadian, Mexican and State Drug and Alcohol regulations and physical qualifications (FMCSR 382, Part 40, 390, and 391)
- Maintain, manage, and update files for Drug and Alcohol Programs, resource for compliance program, implementation of the continuous improvement process throughout regulatory services, triage and handle correspondence, employee blood and urine samples, post-accident test results, maintain, upgrade and troubleshot network issues, oversee hardware inventory, ordered supplies, develop and implement disaster recovery plans, routinely audit systems for compliance, evaluate and improve network security measures
- Manage tracks, Taleo, phoenix, enterprise document management systems
- Beeper rotation required for 24/7 drug and alcohol coverage
- Format and distribute weekly random drug screening updates to all leaders (STMs, SLTD, Mechanic, Exxon)
- Compliance with all state and Federal regulations (DOT).
Inventory Manager
FINISH LINE
01.2004 - 01.2012
- Maintains and updates records of store inventory
- Responsible for unloading new supplies and storing them appropriately
- Reorganizes stock room to accommodate additional inventory
- Suggests storing manager new products or supplies for regular inventory based on analysis of sales statistics
- Processed returns of defective or expired items
- Employs computerized inventory software to keep track of all store supplies
- Reviews and analyzes sales reports and checks them against physical store inventory
- Implements improved security and storage procedures to reduce loss and theft
- Quality assurance.
- Analyzed inventory data to identify and address stock discrepancies.
Paralegal Intern
Southern Illinois General Counsel’s Office
01.2008 - 01.2010
- Conduct legal research using various resources such as online databases, libraries, and court records
- Assist attorneys in preparing legal documents, including briefs, pleadings, contracts, and other legal correspondence
- Stay informed about changes in laws and regulations relevant to the practice areas supported, and assist attorneys in staying compliant
- Assist in the management of case calendars and deadlines, including scheduling meetings, court dates, and filing deadlines
- Perform administrative tasks such as answering phones, responding to emails, and maintaining attorney calendars and schedules.
- Aided 2 legal crews by researching records and documents for case details.
Education
Bachelor of Science - Paralegal
Southern Illinois University Carbondale
Carbondale, IL12.2010
Bachelor of Science - Psychology
Southern Illinois University Carbondale
Carbondale, IL12.2010
Skills
- Site Survey
- Reading Schematics
- Project Coordination
- Network Infrastructure Support
- Hardware Troubleshooting
- Extron
- RGB
- System Configuration
- Hardware and Software Installation
- Quality Assurance
- Legal Aid (Paralegal)
- DOT compliance
- Inventory Management
- Procurement
- Hardware and software installation
Certification
- Cisco Certified Network Associate
- CompTIA Security +
- CompTIA A+ - 220 & 221
- CompTIA Microsoft – MCSA 70-697 Windows 10 - CE
- Network+ – CE
- VMware VCP-DCV 2021 – CE
- Microsoft SQL Server 2016 - CE
- Crestron infrastructure
- Crestron Core Cert
- National Academy of Sports Medicine
- Standard FA/CPR/AED Certified
Clearancedetails
TS II investigation
Security Clearance
Secret
Timeline
Tier II Systems/AV Support Engineer
Chugach Government Solutions (Army Material Command HQ 4 Star Command)
01.2021 - Current
Tier I Help Desk Support Service Analyst/Trainer
Chugach Government Solutions (Army Material Command HQ 4 Star Command)
01.2020 - 01.2021
Tier II Technical Help Desk Specialist
Emco Technologies
01.2018 - 01.2020
Federal Drug, Alcohol & Network systems administrator
Schneider National
01.2013 - 01.2017
Paralegal Intern
Southern Illinois General Counsel’s Office
01.2008 - 01.2010
Inventory Manager
FINISH LINE
01.2004 - 01.2012
Bachelor of Science - Paralegal
Southern Illinois University Carbondale
Bachelor of Science - Psychology
Southern Illinois University Carbondale
- Cisco Certified Network Associate
- CompTIA Security +
- CompTIA A+ - 220 & 221
- CompTIA Microsoft – MCSA 70-697 Windows 10 - CE
- Network+ – CE
- VMware VCP-DCV 2021 – CE
- Microsoft SQL Server 2016 - CE
- Crestron infrastructure
- Crestron Core Cert
- National Academy of Sports Medicine
- Standard FA/CPR/AED Certified
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