Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Hobbies and Interests
Timeline
Generic
Lucija Podpečan

Lucija Podpečan

Summary

Hardworking and adaptable professional with strong communication skills and years of experience in customer service. Friendly, quick to learn, and committed to delivering excellent service in every interaction.

Overview

9
9
years of professional experience

Work History

Associate

Pošta Slovenije D.o.o.
07.2021 - Current
  • Performing postal, financial, and other services
  • Substituting Managers in their absence
  • Receiving, directing, and dispatching post and packets
  • Performing vault-related tasks at the post office
  • Selling and promoting services and commercial goods
  • Receiving and dispatching business documentation
  • Handling customer complaints
  • Resolving and correcting documented irregularities
  • Carrying out other tasks in accordance with qualifications and instructions

Tourism organizer

City administration office mislinja
01.2020 - 12.2021
  • Assist with various tourism-related projects, including fieldwork and administrative support
  • Prepare documentation for the food distribution center and free transport services for elderly and disabled individuals
  • Create reports and official documents as requested by the Office Manager
  • Welcome and assist visitors in a courteous and professional manner

Hotel Slovenj Gradec

Vabo D.o.o.
01.2017 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Hospitality and Tourism Business Professional (Level VI/I) -

Higher professional college
01.2022

Gastronomic and Tourist Technique - undefined

High school
01.2018

Skills

  • Friendly, positive attitude
  • Adaptability
  • Excellent communication
  • Organizational Skills
  • Time Management
  • Problem-Solving
  • Customer Service Excellence

LANGUAGES

English Native
Croatian Proficient
Slovenian Native

Hobbies and Interests

Arts, Sports, Cooking, Travelling

Timeline

Associate

Pošta Slovenije D.o.o.
07.2021 - Current

Tourism organizer

City administration office mislinja
01.2020 - 12.2021

Hotel Slovenj Gradec

Vabo D.o.o.
01.2017 - 01.2018

Gastronomic and Tourist Technique - undefined

High school

Hospitality and Tourism Business Professional (Level VI/I) -

Higher professional college

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