LUCILA ALAGRIN
Chesapeake,VA
Summary
To obtain a position in the healthcare field as a Patient Access Technician II, where I can utilize my skills in patient care support and assisting the medical staff by managing patient needs while maintaining healthcare standards. I am known for effective teamwork, adaptability, and reliability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Accu Reference Medical Lab
09.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained high accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Familiar with ICD-10
- Responsible for sending all lab results to the provider.
- request medical records for the patient if needed.
- I called providers to ensure the correct Dx codes were used for billing.
- I order any supplies needed.
- Participated in continuous education programs to stay updated on the latest phlebotomy techniques and safety standards.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to the central lab daily.
Personal Banker II
Dollar Bank
01.2023 - 09.2023
- As a teller I am a part of a team that is primary focus is to provide exceptional customer service
- I assist clients with their daily banking transactions (deposits, withdrawals, loan payments, etc) on all retail and business accounts
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Phlebotomist
CHKD
03.2020 - 01.2023
- Ensured patients safety by following OSHA guidelines and HIPPA regulations
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Perform Blood Collections by Venipuncture and capillary sticks
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Collect specimen for drugs screening, performed data entry for all patient information in accurate and timely manner
- Process billing for all patient through computer input
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Patient Care Technician
CHKD
10.2017 - 03.2020
- Greet, instruct, and assist patient and visitors upon arrival
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provide clinical and secretarial support for patient care team, service as a liaison for medical support services
- Responsible for accurate data collection, documents, and data retrieval with computerized system
- Conduct pre-registration and entrance verification for hospital services and collect copayments due at the of services.
- Familiar with ICD-10
- Experienced in Microsoft office, Epic, Power Chart, and Eclipse.
- Insure pre authorization from Doctors offices where scanned in chart for a smoothed outpatient or inpatient up coming surgery appointments.
- Reduced stress for patients and families through effective communication and empathetic support.
Education
High School Diploma -
Granby High School
Norfolk, VA06-2001
Skills
- Bilingual (Spanish)
- Microsoft Word, Excel, and PowerPoint
- Problem-Solving
- Communication
- Customer Service
- Venipuncture
- Patient care
- IDC-10
References
- Emily Newton- Manager- Professional Reference, 5 years (858) 625-1635
- Victoria Perez, Manager- Personal Reference, 10, (787)-432-2752
- Elizabeth Strafford, Personal Reference, 23, (315)-399-8186
Languages
Spanish
Professional Working
Timeline
Phlebotomist
Accu Reference Medical Lab
09.2023 - Current
Personal Banker II
Dollar Bank
01.2023 - 09.2023
Phlebotomist
CHKD
03.2020 - 01.2023
Patient Care Technician
CHKD
10.2017 - 03.2020
High School Diploma -
Granby High School
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