Lucila Collado
Bronx,NY
Summary
Energetic, enthusiastic about working with customers to reduce liabilities, increase deductions and satisfy diverse financial needs. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Patient Engagement Specialist
Oak Street Health
07.2022 - Current
- A track record of success in health-care related engagement, sales and/
or marketing - Ability to independently foster relationships with patients and their caregivers
- A passion, patience and ability to explain complex topics to seniors and their caregivers
- Ability to educate patients about Oak Street Health numerous services
- A demonstrated ability to operate independently in a fast-paced environment
- An understanding of the Medicare and Medicare Advantage programs
- A commitment to performing meaningful work that dramatically improves the lives of older adults
Marketplace Facilitated Enroller
MetroPlus Health
09.2021 - 01.2022
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
- Offered patients information and assistance navigating insurance coverage.
- Calculated premiums and established payment methods.
- Attended company-sponsored gatherings to speak to community groups on healthcare coverage and long term goals.
Account Manager
Heart to Heart Home Care Agency
10.2019 - 02.2020
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
- Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Exceeded sales goals for accounts by upselling products to existing customers.
Marketplace Facilitated Enroller
Healthfirst Management Services
11.2013 - 10.2019
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Participated in weekly training sessions to improve product knowledge and enhance company growth.
Education
Some College (No Degree) -
Hostos Community College of The City University of New York
Bronx, NYBachelor in Human Services - Human Services
Boricua College
Bronx, NY05.2025
High School Diploma -
Colegio San Luis Gonzaga
Salcedo, Dominican Republic06.1999
Skills
- Deductions understanding
- Data gathering
- Valuations and estimations
- Documentation filing
- High accuracy
- Active listening
- People skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Patient Engagement Specialist
Oak Street Health
07.2022 - Current
Marketplace Facilitated Enroller
MetroPlus Health
09.2021 - 01.2022
Account Manager
Heart to Heart Home Care Agency
10.2019 - 02.2020
Marketplace Facilitated Enroller
Healthfirst Management Services
11.2013 - 10.2019
Some College (No Degree) -
Hostos Community College of The City University of New York
Bachelor in Human Services - Human Services
Boricua College
High School Diploma -
Colegio San Luis Gonzaga
Similar Profiles
MARGARET M BUKOWSKIMARGARET M BUKOWSKI
Senior Associate, Provider Services at Oak Street Health | CVS HealthSenior Associate, Provider Services at Oak Street Health | CVS Health
Quanza MooringQuanza Mooring
Nurse Practitioner, TeleHealth at Oak Street HealthNurse Practitioner, TeleHealth at Oak Street Health
Jordan GriffinJordan Griffin
Sr. Associate, Managed Care Operations at Oak Street HealthSr. Associate, Managed Care Operations at Oak Street Health
Viola SilvaViola Silva
Outbound Patient Advocate at Oak Street HealthOutbound Patient Advocate at Oak Street Health
Casey "Kat" WebsterCasey "Kat" Webster
Sales Associate at Dollar TreeSales Associate at Dollar Tree