Lucila Hernández Guido
Berkeley,California
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
28
28
years of professional experience
Work History
Supervising Case Manager
City of Oakland, Department of Human Services
02.2019 - Current
- Under direction in the Human Services Department, supervises case management services to frail seniors, and functionally-impaired adults or high risk youth and adults, including psychosocial health assessments, certifications, care plan developments and implementations, purchases and arrangements of client services, monitoring of clients, home visits, and documentation; may oversees daily operations of the Intake/Information and Referral unit; trains and supervises assigned staff; and performs related work as assigned
- This is a first-line supervisory classification
- The incumbent is responsible for the day-to-day operations associated with providing case management services
- This is a classification in the Case Manager series and can be distinguished from Case Manager I and Case Manager II, which are entry-level and journey-level classifications respectively
- The incumbent receives general supervision from the Senior Services Supervisor or Human Services Manager and exercises general supervision over the Case Manager I, Case Manager II, Nurse Case Manager, and assigned clerical staff.
Case Manager II, Bilingual
City of Oakland, Department of Human Services
03.2013 - 01.2019
- This is a journey-level classification in the Case Manager series
- Incumbents perform work requiring the exercise of sound professional judgment in assessing clients and their families, identifying problem areas, and developing and implementing an appropriate service plan
- Case Manager II is distinguished from Case Manager I in that the latter exercises less independent discretion and handles fewer complex cases
- Incumbent receives general supervision from the Supervising Case Manager and may exercise lead direction as a Team Leader to a Case Manager I.
Case Manager I, Bilingual
City of Oakland, Department of Human Services
03.2007 - 01.2013
- Provide case management to low income frail adults 65+ yrs of age to prevent or delay placement in a nursing home facility
- Work in collaboration with the individuals, families and community service providers to promote the client’s independence, dignity and well being
- Complete comprehensive reassessments and/or recertifications for enrolled clients
- Develop and update care plans based on client’s assessments
- Participate in interdisciplinary weekly care plan conferences
- Arrange and/ or order services as detailed in clients’ care plans
- Monitor client’s status and services by monthly calls, and quarterly home visits
- Document all activities using program-specific forms and standards
- Develop, maintain, and update case management charts, and maintain confidentiality
- Enter client information, care plans and case notes into a computer-based file
- Refer clients to community resources as needed.
Bilingual Case Manager, Senior Services
The Unity Council, Senior Services: Fruitvale San Antonio Senior Center
10.2004 - 03.2007
- Provide information and assistance on services to the elderly, their families and other service providers
- Attend meetings and case conferences with other agencies relating to the provision of services to the seniors
- Advocate on client’s behalf with formal and informal support systems
- Maintain daily activity sheets, case records and other documentation, submitting written reports as required
- Consult supervision on difficult cases
- May be involved in the planning and implementation of informal financial management for seniors
- Assess clients for home health care services and monitor appropriateness of care
- Screen calls at the point of intake to determine the need for case management services; assess senior clients and develop case plan to meet needs
- Implement case plan and revise it as necessary
- Intervene in crisis situations, including medical, environmental, mental health, and utility emergencies.
Social Service Coordinator
The Unity Council, Senior Services: Las Bougainvilleas Senior Apartments
10.2004 - 03.2007
- Supported and retained a significant percentage of frail and at-risk by connecting them to community/on-site services in order to remain ‘independent’
- Work with resident advisory groups to plan and evaluate programs and activities
- Provide technical assistance to staff and clients and assist with problems or special activities
- Monitor and respond to senior housing complaints
- Monitor expenditures to ensure compliance with program budget
- Ensure contract/lease compliance
- Serve as a liaison between division administration and field staff
- Council clients in understanding their problems and assist in resolving in alleviating those problems
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
- Problems and special needs of the seniors and community resources available to assist them; principles and practices of social service
- Federal, state, and local social service funding sources and applicable laws and regulations; principles and practices of municipal budgeting and finance
- Serve as a liaison between division administration and field staff
- Prepare, review, and delivered to management and H.U.D., under extremely quick turnaround timelines, accurate monthly, quarterly, and annual financial statements
- Expertise in developing and delivering monthly, quarterly, and annual case reports for management company and H.U.D
- (U.S
- Department of Housing and Urban Development) within tight deadlines
- Experience in program development, including group facilitation, training, and supervision.
Order Department/ Customer Service Representative
Ten Speed Press, Inc.
06.2003 - 10.2004
- Ensured accurate and timely processing of accounting data, product inventory, and orders for both wholesale and retail
- Performed customer service responsibilities over the telephone, via mail, fax, and eMail
- Return call to customers in a timely manner
- Open new accounts, obtaining credit information, adequate forms of payment, and credit reports
- Accurately enter transactions into proprietary company accounting system
- Complete weekly reports of orders processed for large corporate clients
- Demonstrate accurate data entry and excellent telephone skills
- Communicate with a wide variety of people in an efficient, yet friendly manner
- Occasionally assist in bulk mailings for other departments
- Serve as a Donation Coordinator and support community organizations, and individuals to receive useful materials of our products
- Demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy
- Contributed substantially to reducing outstanding orders through improved systematic processes.
Office Administrative Assistant
Ten Speed Press, Inc.
06.1998 - 06.2003
- Perform various tasks for different areas of the company, including reception, screening all incoming calls and greeting visitors
- All clerical work from filing, photocopying, ordering office supplies, and running errands
- Data entry, and ensuring accuracy and completeness of data
- Fill-in’ for departments short on staff
- Provided translation for clients and employees, as needed.
Crisis Advocate, Volunteer/ On-Call
Community Violence Solutions
04.2001 - 06.2002
- Attend orientations and trainings for counseling rape victims
- Earned crisis intervention advocate certificate after thorough training, and volunteer work.
Youth Project Coordinator, Intern
Centro Legal de La Raza
- Assist head-coordinator in community projects benefiting the Latino community of the East Bay such as Jornaleros, student, and immigrant rights
- Primary assignment was the Youth Empowerment Project with 15-25 high school students and one law student creating a pamphlet with essential information for peers to carry in their pockets at all times.
Teacher Assistant / Seasonal Temp
Bay Area Hispanic Institute of Achievement, Inc.
06.1996 - 09.1996
- Assist with children ages 2 to 10 to maintain order and insure a healthy and safe play/learning environment
- Organize activities and attend staff/parent meetings
- Meet with teachers and parents concerning children’s development
- Provide office assistance, answer phone inquiries, registration, and assure children’s confidential records maintain organized and updated.
Education
Bachelor of Arts Degree in Sociology -
San Francisco State University
San Francisco, CaliforniaHigh School Diploma -
Berkeley High School
Berkeley, CaliforniaCrisis Intervention Advocate Certificate -
Alameda & Contra Costa County
California Notary Public; Commission: Exp. 2025 -
California Secretary of State
Alameda County, CaliforniaSkills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Interpersonal and Social Skills
Spanish Fluency
Organization and Multitasking
Multicultural Competence
Languages
Spanish
Native or Bilingual
Timeline
Supervising Case Manager
City of Oakland, Department of Human Services
02.2019 - Current
Case Manager II, Bilingual
City of Oakland, Department of Human Services
03.2013 - 01.2019
Case Manager I, Bilingual
City of Oakland, Department of Human Services
03.2007 - 01.2013
Bilingual Case Manager, Senior Services
The Unity Council, Senior Services: Fruitvale San Antonio Senior Center
10.2004 - 03.2007
Social Service Coordinator
The Unity Council, Senior Services: Las Bougainvilleas Senior Apartments
10.2004 - 03.2007
Order Department/ Customer Service Representative
Ten Speed Press, Inc.
06.2003 - 10.2004
Crisis Advocate, Volunteer/ On-Call
Community Violence Solutions
04.2001 - 06.2002
Office Administrative Assistant
Ten Speed Press, Inc.
06.1998 - 06.2003
Teacher Assistant / Seasonal Temp
Bay Area Hispanic Institute of Achievement, Inc.
06.1996 - 09.1996
Youth Project Coordinator, Intern
Centro Legal de La Raza
Bachelor of Arts Degree in Sociology -
San Francisco State University
High School Diploma -
Berkeley High School
Crisis Intervention Advocate Certificate -
Alameda & Contra Costa County
California Notary Public; Commission: Exp. 2025 -
California Secretary of State