Lucila Morales
Murrieta,CA
Summary
Bilingual house and office cleaner with experience completing wide range of housekeeping duties. Gifted at using cleaning equipment and supplies to sanitize and remove dirt and grime. Motivated and independent worker with strong problem-solving skills. Driven by a commitment to excellence, I leveraged compassionate caregiving and housekeeping skills at Desire Home Care and Lucy's House Cleaning to enhance client satisfaction and well-being. Demonstrated adaptability and professional boundaries, achieving significant improvements in client environments and relationships through quality assurance and customer service excellence.
Overview
24
24
years of professional experience
Work History
Respite Caregiver
Desire Home Care
2020.10 - Current
- Evaluated and adjusted care plans as needed, in consultation with healthcare professionals and family members, ensuring optimal client satisfaction.
- Enhanced client well-being by providing compassionate and attentive respite care, allowing family members to take necessary breaks.
- Provided emotional support and companionship to clients, fostering a nurturing and trusting environment.
- Demonstrated adaptability by tailoring care strategies to accommodate clients'' fluctuating needs or preferences.
- Actively listened to client concerns or requests while offering empathetic responses aimed at resolving issues efficiently.
- Implemented engaging activities that stimulated cognitive function and encouraged social interaction among clients.
- Managed household tasks such as meal preparation, laundry, and light housekeeping, enabling a clean and comfortable living environment for clients.
- Assured proper hygiene practices were followed by assisting clients with grooming tasks such as bathing or dressing when necessary.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
House Cleaner
Lucy's House Cleaning
2001.03 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Provided additional services including pet sitting, house sitting
Education
Certificate - CNA
Trinity Health Academy
Murrieta11.2020
Skills
- Compassionate Caregiving
- Professional boundaries
- Bathroom sanitation
- Housekeeping
- Cleaning and sanitization
- Health and safety compliance
- Quality Assurance
- Kitchen Cleaning
- Floor cleaning
- Surface sanitation
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Respite Caregiver
Desire Home Care
2020.10 - Current
House Cleaner
Lucy's House Cleaning
2001.03 - Current
Certificate - CNA
Trinity Health Academy
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