Lucila Peña
Columbus
Summary
Strikingly detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Executive Assistant
Phia Concept Salons
07.2023 - Current
- Manage complex calendars for two executives
- Prepare meeting agendas for leadership and operations teams
- Coordinate and executive planning of monthly leadership meetings and quarterly staff development seminars
- Track data and update spreadsheets for various executive business ventures
- Screen calls and emails and respond accordingly to support executive correspondence
- Write reports, summaries, and client-facing news messages
- Create and manage systems to continuously maintain efficiencies
- Expeditiously scribe all leadership and operations meetings for effective and precise follow-through on deliverables
- Lead and oversee special projects of varying degrees of complexity
- Handle logistics, catering, agendas, and travel arrangements for leadership team and executives when applicable
Retail Store Manager
The Cosmetics Company Store, Estee Lauder
01.2021 - 07.2023
- Oversaw employee performance, corrected issues, and increased efficiency to maintain productivity targets
- Managed store organization, maintenance, and purchasing functions
- Completed routine store inventories and regularly submitted orders for new inventory when needed
- Optimized store displays and appearance via strategic visual merchandising
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Conducted interviews and performance reviews
- Completed point of sale opening and closing procedures
- Set effective store scheduled based on forecasted customer levels, individual employee knowledge, and service requirements
Restaurant Hostess
Cosecha Cocina
08.2019 - 03.2020
- Provided incredible customer service by greeting guests and escorting them to their seats
- Showcased multitasking skills by balancing answering phone calls while also caring for in-house customers
- Participated in seamless communication amongst front-of-house staff, back-of-house staff, and the bar to ensure a harmonious flow throughout the restaurant
- Collaborated in a culture of teamwork by being prepared at any time to support the needs of others
- (This establishment permanently closed due to the COVID-19 pandemic)
Salon Receptionist
JCPenney Salon
07.2018 - 08.2019
- Welcomed clients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Confirmed appointments, communicated with clients, and updated client records
- Balanced employee availability, client schedules, and maximum load levels when scheduling appointments
- Routed incoming mail and messages to relevant personnel without delay
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Resolved client problems and complaints
- Handled payments and processed credit card transactions
- Escorted clients to salon areas, spa rooms, and offices
Lead Restaurant Hostess
J. Alexander’s Redlands Grill
08.2016 - 07.2018
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Delivered unparalleled service to drive positive dining experience and repeat customer visits
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Answered customer questions about hours, seating, and menu information
- Collected information from arriving customers to seat groups or place them on waitlist
- Prepared dining room for service by cleaning , organizing tables and placing table settings
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow
Shift Lead
Which Wich Sandwiches
06.2013 - 05.2016
- Helped store management meet standards of service and quality in daily operations
- Enforced company policies and regulations with employees
- Responded to and resolved customer questions and concerns
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Kept employees operating productively and working on task to meet business and customer needs
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Completed cash and credit card transactions accurately using POS software
Education
High School Diploma -
Hilliard Darby High School
01.2014
Skills
- Google Workspace
- Microsoft Office
- Time management
- Organization
- Project management
- Meeting facilitation
- Agenda preparation
- Critical analysis
- Schedule coordination
- Detail Orientation
LANGUAGES
English
Native or Bilingual
Spanish
Limited Working
Timeline
Executive Assistant
Phia Concept Salons
07.2023 - Current
Retail Store Manager
The Cosmetics Company Store, Estee Lauder
01.2021 - 07.2023
Restaurant Hostess
Cosecha Cocina
08.2019 - 03.2020
Salon Receptionist
JCPenney Salon
07.2018 - 08.2019
Lead Restaurant Hostess
J. Alexander’s Redlands Grill
08.2016 - 07.2018
Shift Lead
Which Wich Sandwiches
06.2013 - 05.2016
High School Diploma -
Hilliard Darby High School