Lucila Salcedo
San Ysidro
Summary
Achieved enhanced team productivity through effective learning of new processes and techniques.,Delivered exceptional service by consistently going above and beyond to ensure customer satisfaction.
Overview
25
25
years of professional experience
Work History
Front of House Supervisor
Sodexo USA
San Marcos, CA
01.2026 - Current
- Implemented quality control measures to maintain food safety and hygiene compliance.
- Resolved guest complaints swiftly, enhancing satisfaction and loyalty.
- Streamlined communication between front of house staff and kitchen personnel for improved workflow efficiency.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Performed cash handling activities and secured nightly bank deposits.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Monitored food preparation, production, and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Laundry Attendant & Guest Service Representative
Extended Stay America
Oceanside, CA
01.2026 - Current
- Managed inventory levels of cleaning supplies and linen stock to prevent shortages.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Managed front desk operations, ensuring smooth check-in and check-out procedures.
- Delivered exceptional guest experiences through effective communication and problem-solving.
- Maintained accurate records of guest interactions and transactions in property management systems.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
House Cleaner
Self Employed Services
San Diego, CA
09.2021 - 12.2025
- Developed customized cleaning plans based on client preferences and property specifications.
- Implemented eco-friendly cleaning practices to enhance sustainability efforts.
- Conducted quality assurance checks to uphold high cleanliness standards across all properties.
- Fostered strong client relationships through excellent communication and service responsiveness.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
Stocker
Amazon
San Diego, CA
02.2019 - 09.2021
- Managed inventory organization and replenishment to ensure product availability.
- Operated material handling equipment to transport goods efficiently throughout warehouse.
- Collaborated with team members to optimize stocking processes and improve workflow efficiency.
- Conducted regular quality checks on stock levels to maintain accuracy and prevent discrepancies.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
Delivery Driver
B2B Delivery
Las Vegas, NV
01.2017 - 06.2019
- Delivered products efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS systems to optimize delivery times and reduce costs.
- Maintained accurate records of deliveries, including customer signatures and payment confirmations.
- Inspected vehicles daily for safety compliance and proper functioning before each shift.
- Delivered packages to customer doorsteps and business offices.
- Managed inventory for delivery vehicle to ensure adequate supplies for daily operations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed on-time deliveries by choosing best and most efficient routes.
Uniform Attendant
Downtown Grand
Las Vegas, NV
10.2013 - 05.2017
- Coordinated uniform distribution for casino employees, ensuring items were clean and pressed.
- Maintained accurate inventory records for uniforms.
- Organized uniforms and relevant paperwork efficiently.
- Assisted housekeeping staff in cleaning rooms and provided lunch breaks for coordinators.
Soil Sorter
Boyd Gaming
Las Vegas, NV
07.2013 - 10.2013
- Verified and recorded the count and condition of cargo received.
- Followed proper selection procedures as established by the company.
- Unloaded, picked, staged and loaded products for shipping.
- Sorted dirty and clean linen in the correct areas and iron machines.
Cashier
Al's Donuts
Las Vegas, NV
10.2012 - 04.2013
- Provided exceptional customer service through friendly, knowledgeable, and accommodating interactions.
- Operated and maintained equipment and utensils per safety guidelines.
- Cleaned and stocked coffee and condiment areas efficiently.
Barista/Cashier
Sahara Hotel & Casino
Las Vegas, NV
03.2005 - 05.2010
- Oversaw cleaning and sanitization of work area, including mopping, sweeping, and maintaining display cases and equipment for optimal hygiene.
- Managed receipt and unloading of shipments to ensure timely stock availability.
- Enhanced guest satisfaction and overall experience through proactive engagement.
Unit Lead Cashier
Ark
Las Vegas, NV
07.2001 - 11.2009
- Communicated challenges and exceptional circumstances to management and implemented corrective measures.
- Exhibited exemplary attendance throughout tenure.
Barista/Busperson
Ferraras Cafe
Las Vegas, NV
10.2005 - 03.2009
- Facilitated collaboration among co-workers to enhance workflow efficiency.
- Oversaw the upkeep of beverage display cases and equipment for optimal presentation.
- Managed cleanliness of bar areas and dining tables to enhance customer experience.
- Proactively addressed spills and waste to maintain a safe and inviting atmosphere.
Education
High School Diploma -
Adult High School
Las Vegas, NV, USA06-2004
Skills
Adapt quickly to new tasks and responsibilities
Maintain a positive and approachable demeanor while assisting customers
Support customer service initiatives with a focus on client satisfaction
Collaborate effectively with team members to achieve shared goals
Provide expertise in customer service to enhance client experiences
Resolve issues efficiently through critical thinking and analytical skills
Communicate fluently in English and Spanish to serve diverse clientele
Utilize MS Office to streamline administrative tasks and improve productivity
Assist with basic clerical duties to support daily operations
Demonstrate reliability in attendance and task completion
Manage multiple tasks simultaneously to meet deadlines
Handle large cash and check deposits with accuracy and efficiency
Accomplishments
Received team member of the month for July 2015,in recognition of my dedication passion and hard work. Learned how to clean & inspect the hotels rooms; and also dispatch radio and phone calls. Awarded the Excellence Customer Service Award for 2019.
Timeline
Front of House Supervisor
Sodexo USA
01.2026 - Current
Laundry Attendant & Guest Service Representative
Extended Stay America
01.2026 - Current
House Cleaner
Self Employed Services
09.2021 - 12.2025
Stocker
Amazon
02.2019 - 09.2021
Delivery Driver
B2B Delivery
01.2017 - 06.2019
Uniform Attendant
Downtown Grand
10.2013 - 05.2017
Soil Sorter
Boyd Gaming
07.2013 - 10.2013
Cashier
Al's Donuts
10.2012 - 04.2013
Barista/Busperson
Ferraras Cafe
10.2005 - 03.2009
Barista/Cashier
Sahara Hotel & Casino
03.2005 - 05.2010
Unit Lead Cashier
Ark
07.2001 - 11.2009
High School Diploma -
Adult High School