LUCILLA HERNANDEZ
Medical assistant/Insurance Verification
Houston,TX
Summary
Detail-oriented Patient Access Representative/ Medical Assist with extensive medical services background and strong work ethic. Dedicated professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20 years of relevant work experience to the team.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
University Of Texas MD Anderson Cancer Center
10.2022 - Current
- Collected and entered patient demographic and insurance data into a computer database to establish patients' medical records.
- Performed patient scheduling and registration functions to serve as an initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Excellent oral communications and listening skills to communicate with patients, physicians, and other MDA team members.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Care Technician
UTMB LEAGUE CITY
09.2021 - 07.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- They collected and transported specimens to prepare for lab testing.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Helped patients maintain healthy skin by checking wounds, assessing the integrity, and bathing bedbound individuals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to emergencies to help with lifting and transporting patients.
- Helped patients complete activities of daily living.
Patient Service Representative
University Of Texas MD Anderson Cancer Center
02.2020 - 09.2021
- Organized patient records and databases to facilitate information storage and retrieval.
- I have worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Appointment scheduling
- Solid skill with in-person registrations and phone registrations
- Obtain medical records, request pathology slides and CD imaging
Medical Assistant
Houston Methodist
11.2017 - 02.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained the client's medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties such as word processing, data entry, answering phones, and filing.
Medical Assistant
University Of Texas MD Anderson Cancer Center
08.2015 - 11.2017
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Assistant
Women, M.D.
08.2006 - 07.2015
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Greet and log in patients arriving office or clinic.
- Perform routine laboratory tests and sample analyses.
- Perform general office duties, such as answering telephones or completing insurance forms.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Prepare treatment rooms for patient examinations, keeping rooms neat and clean.
- Inventory and order medical, lab, or office supplies or equipment
- Greet and log in patients arriving at office or clinic
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Inventory and order medical, lab, or office supplies or equipment
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained the client's medical history, medication information, symptoms, and allergies.
Education
Vocational - Medical Assistant
Remington College
Houston, Texas02.2006
Skills
- Communication
- Teamwork
- Attention to detail
- Flexibility
- Customer Service
- Work Ethic
- Time Management
- Medical Terminology
- EMR
- Medical History Documentation
Timeline
Patient Access Representative
University Of Texas MD Anderson Cancer Center
10.2022 - Current
Patient Care Technician
UTMB LEAGUE CITY
09.2021 - 07.2022
Patient Service Representative
University Of Texas MD Anderson Cancer Center
02.2020 - 09.2021
Medical Assistant
Houston Methodist
11.2017 - 02.2020
Medical Assistant
University Of Texas MD Anderson Cancer Center
08.2015 - 11.2017
Medical Assistant
Women, M.D.
08.2006 - 07.2015
Vocational - Medical Assistant
Remington College