Lucilla Martinez
Albuquerque,NM
Summary
Dynamic and dedicated server with a strong work ethic, honed at Western View Diner and Steakhouse. Expert in cash handling and exceptional customer service, consistently enhancing guest experiences. Proven ability to manage multiple tables efficiently while fostering warm relationships with patrons, ensuring a welcoming atmosphere and seamless dining transitions.
Overview
27
27
years of professional experience
Work History
Cashier
Dollar Tree Stores
07.2025 - 08.2025
- Operated cash register, processing customer transactions accurately and efficiently.
- Assisted customers with inquiries, providing clear information on products and services.
- Maintained clean and organized checkout area to enhance customer experience.
- Learned company policies and procedures to ensure compliance during transactions.
Server
Western View Diner and Steakhouse
12.1998 - 11.2019
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Accurately processed orders using point-of-sale systems, minimizing errors in transactions.
- Collaborated with kitchen staff to ensure timely and efficient food delivery to tables.
- Assisted in training new servers on menu knowledge and customer interaction protocols.
- Managed multiple tables simultaneously, demonstrating strong time management skills during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant atmosphere.
- Participated in team meetings to discuss service improvements and operational efficiencies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Espanola Valley High
Española, NMSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Dining area maintenance
- Food sales and promotion
- Guest seating
- Table setting
- Daily specials memorization
Food and beverage pairings
Languages
English and Spanish
Native or Bilingual
Timeline
Cashier
Dollar Tree Stores
07.2025 - 08.2025
Server
Western View Diner and Steakhouse
12.1998 - 11.2019
High School Diploma -
Espanola Valley High