Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucille Carter

Martinsville,VA

Summary

Proven track record in enhancing customer loyalty and streamlining returns at Ameristaff Companies, showcasing exceptional problem-solving and Microsoft Office skills. Excelled in high-stress situations, boosting customer satisfaction through effective dispute resolution and teamwork. Demonstrated commitment to workplace safety and quality control, contributing to a safer and more efficient work environment.

Overview

35
35
years of professional experience

Work History

Return Clerk

Ameristaff Companies
09.2021 - 03.2022
  • Unloaded, inspected, and stored damaged and returned products.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Adhered to company safety guidelines to minimize warehouse accidents.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.

Customer Service Representative

Smurfit Stone Container
08.1987 - 06.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Yes - Business Administration

Bassett High School
Bassett, VA
06.1964

Skills

  • Workplace Safety
  • Microsoft Office
  • Shipping procedures
  • Quality Control
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Shipping and receiving
  • Paperwork Processing

Timeline

Return Clerk

Ameristaff Companies
09.2021 - 03.2022

Customer Service Representative

Smurfit Stone Container
08.1987 - 06.2010

Yes - Business Administration

Bassett High School
Lucille Carter