Lucille Carter
Martinsville,VA
Summary
Proven track record in enhancing customer loyalty and streamlining returns at Ameristaff Companies, showcasing exceptional problem-solving and Microsoft Office skills. Excelled in high-stress situations, boosting customer satisfaction through effective dispute resolution and teamwork. Demonstrated commitment to workplace safety and quality control, contributing to a safer and more efficient work environment.
Overview
35
35
years of professional experience
Work History
Return Clerk
Ameristaff Companies
09.2021 - 03.2022
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
Customer Service Representative
Smurfit Stone Container
08.1987 - 06.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Yes - Business Administration
Bassett High School
Bassett, VA06.1964
Skills
- Workplace Safety
- Microsoft Office
- Shipping procedures
- Quality Control
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Shipping and receiving
- Paperwork Processing
Timeline
Return Clerk
Ameristaff Companies
09.2021 - 03.2022
Customer Service Representative
Smurfit Stone Container
08.1987 - 06.2010
Yes - Business Administration
Bassett High School
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