Lucille English
Newberg,Oregon
Summary
My objective is to attain a service oriented position, leveraging my superior work ethic, team building skills, and my ability to learn quickly. I have experience with inventory tracking and management. I was forklift certified and trained while taking classes in diesel mechanics at Portland Community College. I enjoy working indoors and outdoors in varied climate conditions. I have hardworking mechanic skills in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. I'm also an enthusiastic and skilled clerk, knowledgeable about shipping and receiving, inventory management and carrier relations. I focus on accurate recordkeeping and materials movement for reliability and speed. Experienced with hand held tools, database, ERP and word processing software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
7 Arrows Delivery
04.2024 - Current
- Deliveries in a panel van representing Amazon.
- Picking up and dropping off up to 289 packages daily.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Ensured the safety of all goods transported, by securing loads properly and following best practices for handling fragile items.
Parts Shifter
Leupold and Stevens Inc.
10.2023 - 12.2023
- Counting and shifting parts
- Scanning SCU’s and moving parts from one area to the next
- Bagging and weighing out parts.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
Assistant Manager
Auto Zone
07.2023 - 10.2023
- Customer service at the register, greeting customers
- Inventory control and ordering merchandise based on season and demand
- Asset management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Stocking, restocking and labeling
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Scheduling employee hours
- Opening and closing the store registers
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Material handling, loading and unloading
Sales Associate
Broadway Ace hardware
05.2023 - 07.2023
- Opening and closing the store registers
- Answered customer questions about sizing, accessories, and merchandise care.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Material handling, loading and unloading
- Memorizing part numbers and SKU codes
- Asset management
- Keeping customers up to date on their orders
- Customer service at the register, greeting customers
- Experienced at barcode and SKU inventory, disbursement and stocking.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Inventory control and ordering merchandise based on season and demand
Trainee Train Conductor
PNWR, Genessy and Wyoming
09.2022 - 04.2023
- Maintaining safety with rail cars based on weight and length
- Shadowed senior team members to learn all related jobs and tasks.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collaborated with subject matter experts to deliver accurate and up-to-date information during training sessions.
- Gathering important spreadsheets related to the train configuration
- Communicated with train dispatchers to obtain and adjust directions.
- Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
- Maximized efficiency by coordinating switch movements and coupling train cars during station stops.
- Equipment and personal safety.
- Inspected train in motion and stationary to determine proper functionality.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Learned new materials, processes, and programs quickly.
Customer Service Representative
Ace Hardware
03.2021 - 10.2022
- Inventory control and ordering merchandise based on season and demand
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Experienced at barcode and SKU inventory, disbursement and stocking
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Material handling, loading and unloading
- Restocked and organized merchandise in front lanes.
- Memorizing part numbers and SKU codes
- Operated POS cash register and equipment to collect payments.
- Assist management
- Keeping customers up to date on their orders.
Customer Service Associate
Panera
11.2018 - 03.2021
- Customer service at the counter, drive-thru, and dining room
- Assuring the front seating area is clean and presentable
- Representing Panera with a friendly face, confident knowledge, and clean presentation
- Asset management, ordering, and keeping track of stock.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Checked food temperature regularly to verify proper cooking and safety.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Trap and Skeet Assistant
Hillsboro Trap and Skeet
01.2016 - 01.2018
- Loading and unloading traps in all kinds of weather
- Improved shooting accuracy by conducting regular target practice sessions and implementing feedback from coaches.
- Hosting visitors to the club from all over the state of Oregon
- Instruction and coaching with young children
- Monitored and ordered supplies and materials to keep office well stocked.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Scoring for events for both youth and adults
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
Education
Diesel Mechanics
Sherwood High School, PCC
01.2020
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Heavy Lifting
Certification
Certified ForkLift at PCC Rock Creek
References
- Andree’ Yost, Owner T&A Ranch, 503-799-8409
- Don Mowers, 4-H leader and county rep., 503-277-9671
Timeline
Delivery Driver
7 Arrows Delivery
04.2024 - Current
Parts Shifter
Leupold and Stevens Inc.
10.2023 - 12.2023
Assistant Manager
Auto Zone
07.2023 - 10.2023
Sales Associate
Broadway Ace hardware
05.2023 - 07.2023
Trainee Train Conductor
PNWR, Genessy and Wyoming
09.2022 - 04.2023
Customer Service Representative
Ace Hardware
03.2021 - 10.2022
Customer Service Associate
Panera
11.2018 - 03.2021
Trap and Skeet Assistant
Hillsboro Trap and Skeet
01.2016 - 01.2018
Diesel Mechanics
Sherwood High School, PCC