Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lucille Etienne

Lucille Etienne

Brooklyn,NY

Summary

Dynamic medical receptionist with a proven track record at Oglam, excelling in appointment scheduling and front desk operations. Recognized for enhancing patient experiences through exceptional customer service and efficient record management. Skilled in other areas of work especially with serving with a team collaboration, ensuring seamless communication and operational efficiency in a high-volume environments. Making sure that everyone is satisfied with the work I have to offer.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Oglam
09.2024 - 02.2025
  • Managed patient scheduling and confirmations to boost clinic efficiency.
  • Maintained accurate patient records using EHR systems.
  • Coordinated with providers for seamless patient care communication.
  • Supported front desk by greeting patients and answering inquiries.
  • Trained new staff on office protocols and EHR compliance.
  • Conducted patient assessments, documenting vital signs and histories.
  • Collaborated with teams to ensure timely follow-ups and referrals.
  • Checked patient insurance and demographics to keep information current.

Fine Dining Server

Stush
03.2024 - 06.2024
  • Enhanced dining experience with exceptional customer service.
  • Collaborated with kitchen staff for timely food order delivery.
  • Trained new servers on efficient restaurant procedures.
  • Managed multiple tables, prioritizing guest needs for optimal service.
  • Resolved customer inquiries and issues promptly for satisfaction.
  • Maintained cleanliness and organization during peak hours.
  • Upsold menu items, boosting sales revenue during shifts.

Retail Sales Associate

Macys Warehouse
01.2023 - 01.2024
  • Assisted customers with product selection, enhancing shopping experience.
  • Managed inventory levels and restocked shelves to ensure product availability.
  • Operated point-of-sale systems, processing transactions and addressing inquiries.
  • Trained new associates on policies and procedures, improving team performance.
  • Promoted special offers by engaging customers, boosting sales conversion rates.
  • Increased revenue through effective product recommendations tailored to customers.
  • Greeted customers while providing exceptional service.
  • Managed inventory to prevent shortages, ordering new items as needed.

Server Shift Leader

Applebee's Grill + Bar
02.2022 - 12.2022
  • Led team during high-volume shifts, ensuring efficient service and guest satisfaction.
  • Trained new servers on menu offerings, customer service standards, and operational procedures.
  • Coordinated daily shift activities to optimize workflow and maintain staff morale.
  • Assessed guest feedback to enhance service quality and address any concerns proactively.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.

Cashier Team Lead

Crab Du Jour
02.2021 - 01.2022
  • Supervised cashier operations ensuring efficient service and customer satisfaction.
  • Trained team members in cash handling and customer interaction.
  • Managed cash reconciliation, maintaining accuracy in records.
  • Developed schedules to optimize team workflow during peak hours.
  • Collaborated with management to enhance service processes and efficiency.
  • Balanced cash drawers at shift end ensuring financial reporting accuracy.
  • Operated POS register to process payments accurately.
  • Counted drawers quickly at start and end of shifts.

Education

High School Diploma -

Abraham Lincoln High School
Brooklyn, NY
06-2022

Skills

  • Front desk operation
  • Appointment scheduling
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • High volume dining
  • Team collaboration
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Reliability and punctuality
  • Flexible schedule
  • Stocking and receiving

Languages

creole
Limited Working

Timeline

Medical Receptionist

Oglam
09.2024 - 02.2025

Fine Dining Server

Stush
03.2024 - 06.2024

Retail Sales Associate

Macys Warehouse
01.2023 - 01.2024

Server Shift Leader

Applebee's Grill + Bar
02.2022 - 12.2022

Cashier Team Lead

Crab Du Jour
02.2021 - 01.2022

High School Diploma -

Abraham Lincoln High School

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