Lucille Forty
New York,NY
Summary
Diligent employee skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Representative
Uncommon Goods
12.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Boosted sales revenue by skillfully promoting diverse service options.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Pharmacy Technician
Walgreens
04.2016 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
High School Diploma -
Satellite Academy
Bronx, NY06.2011
Skills
- Till Counting
- Payment Processing
- Quality Assurance
- Inbound Call Answering
- Organization and Recordkeeping
- Team Goals
- Team Support
- Productivity Standards
- Customer Service Excellence
- Microsoft Office
- Call Control
- Program Management
- First-Tier Technical Support
- Sales and Upselling
- Customer Data Confidentiality
- Billing Adjustments and Refunds
- Customer Account Management
Timeline
Customer Representative
Uncommon Goods
12.2021 - 12.2022
Pharmacy Technician
Walgreens
04.2016 - 01.2020
High School Diploma -
Satellite Academy
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