Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lucille Franklin

Crowley,Texas

Summary

Results-driven professional with expertise in management, administration, customer service, and sales. Proven track record in delivering exceptional results and building strong relationships with clients and colleagues. Seeking an opportunity with a professional company to utilize my skills and contribute to business growth and customer satisfaction.

Overview

30
30
years of professional experience

Work History

Staffing/Brand Ambassador

A+ Staffing and Events
08.2017 - Current
  • Special Event staff; set-up for events and function as hosts
  • Assist with day-of event preparations, guest check-in and registration at conventions and corporate events
  • Direct guests to various locations around the events, answer general guest inquiries
  • Monitor guest behavior for safety and proper usage of the facility
  • Any other duties requested by the client or event coordinator
  • Knowledge of current exhibitions, conventions, and corporate events
  • Also, research and familiarize yourself of clients

Independent Contractor

Admin Awards
03.2024 - 11.2024
  • Gala Event coordinator; Travel to and from events in multiple cities
  • Load and unload materials
  • Assemble, set-up, and breakdown of each Gala
  • Perform physical tasks such as heavy lifting, pushing, and pulling heavy materials
  • Ensure all event elements are in place according to the company’s set plans
  • Coordinate with event vendors and facility staff to ensure all areas are set and ready for the guests to arrive
  • Address and resolve event set-up issues
  • Assist with day-of event preparations, guest check-in and registration
  • Function as a host on the day of the event
  • Direct guests to appropriate tables for the event
  • Answer general guest inquiries
  • Monitor guest behavior for safety and proper usage of the facility
  • Ensure the event site is left clean and in order

Designer

Independent/Self Employed
02.2005 - 06.2022
  • Full-Service Interior/Exterior Design, Make-Over, Organizing, Home Staging, Blended Households, Redesign/Refresh
  • Specializing in “One Day Room Makeover
  • Home, office, and outdoor living spaces; by using your existing furniture and accessories and purchasing latest items, furbish existing furniture (paint and texture), reupholstering of furniture, remodel, organizational and cleaning needs, holiday decorating and home staging for resale

Advanced Consultant/Independent/Self Employed

PR, Inc.
08.2013 - 05.2019
  • Sales, customer management, marketing, inventory control, marketing, trade shows and events, presentations, and demonstrations
  • Set-up and arrange displays, extensive knowledge of products
  • Schedule, create a relationship with clients, maintain schedules, demonstrate, and explain products and their use
  • Transport, assemble, and disassemble materials used in presentations
  • Prepare or alter presentation contents to target specific audiences
  • Research products to present to clients, prepare for presentation
  • Attend monthly meetings and training courses to increase knowledge of the products
  • Maintain great customer relations, while managing an in-home business
  • Includes sales, customer management, inventory control and marketing

Independent Contractor

Pursuant/QDMS
10.2017 - 06.2018
  • Print & Direct Mail, estimating and budgeting (contract, remote)

Guest Services Representative

Homewood Suites by Hilton
05.2015 - 08.2017
  • Company Overview: Arlington Entertainment District, TX
  • Responsibilities require greeting guests and complete the registration process to include, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guest know the location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, ensuring rooms and services are correctly accounted, using the point-of-sale system, managing money, accepting, and recording various forms of payment, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of Hilton brand, hotel information, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
  • Resolve guest complaints, conduct research, resolve, and negotiate solutions for guest satisfaction
  • Make reservations for walk-ins or incoming calls
  • Worked independently as Manager on Duty as needed
  • Arlington Entertainment District, TX

Hostess

Chuy’s Mexican Restaurant
11.2011 - 03.2013

Print Production Manager /Independent Contractor

National Envelope
06.2010 - 03.2011
  • Customer Service, order review and entry, coordinate, and schedule projects through manufacturing, collaborate closely with clients and sales staff, attend press checks, collaborated with outside vendors, invoicing and inventory management

Independent Distributor

GNO, Inc.
05.2006 - 12.2008
  • Sales, customer management, marketing, inventory control, marketing, trade shows and events, presentations, and demonstrations
  • Set-up and arrange displays, extensive knowledge of products
  • Schedule, create a relationship with clients, maintain schedules, demonstrate, and explain products and their use
  • Transport, assemble, and disassemble materials used in presentations
  • Prepare or alter presentation contents to target specific audiences
  • Research products and prepare for demonstration
  • Attend monthly meetings and training courses to increase knowledge of the products
  • Maintaining great customer relations, while managing an in-home business
  • Includes, sales, customer management, marketing, inventory control and marketing

Sr. Production Manager/Contract assignment

Rapp Collins
03.2006 - 05.2006
  • Direct Mail and Marketing
  • Managed high-visibility accounts that had complex printing and fulfillment requirements
  • Ensuring the products produced was on time, within budget and high in quality
  • Produced brochures, continuous forms, envelopes, and boxes to mail premiums pieces and POPs
  • Coordinated the proposal process to guarantee the effective and efficient implementation of each program
  • While establishing relationships with local and national vendors
  • Facilitate the creative development to incorporate the clients’ needs and desires, and remain within postal regulations, taking all cost efficiencies into consideration
  • Implemented the print production process with quality surpassing client expectations, beginning with the pre-press, loose color, to full color proofs and conducting the final press checks
  • Supervised the production of personalization and letter shop/fulfillment, assuring every quality control measure had been done to accurately expedite the mailing
  • Maintained and managed on-site and off-site collateral material
  • Developed, produced, and maintained reports requested by the client

Owner/Operator

Lucianna’s Great Finds
06.2003 - 12.2005
  • Responsible for all aspects of the business; merchandising, displays, sales, customer service and consignment business
  • Refurbished furniture
  • Researched items for customers for value of their item
  • Volunteered as a business owner for city and community events

Sr. Production Manager

Epsilon
10.1998 - 04.2003
  • Managed high-visibility accounts that had complex printing and fulfillment requirements
  • Ensuring the products produced was on time, within budget and high in quality
  • Produced brochures, continuous forms, envelopes, and boxes to mail premiums pieces and POPs
  • Coordinated the proposal process to guarantee the effective and efficient implementation of each program
  • While establishing relationships with local and national vendors
  • Facilitate the creative development to incorporate the clients’ needs and desires, and remain within postal regulations, taking all cost efficiencies into consideration
  • Implemented the print production process with quality surpassing client expectations, beginning with the pre-press, loose color, to full color proofs and conducting the final press checks
  • Supervised the production of personalization and letter shop/fulfillment, assuring every quality control measure had been done to accurately expedite the mailing
  • Maintained and managed on-site and off-site collateral material
  • Developed, produced, and maintained reports requested by the client

Customer Satisfaction Manager

Alpha Graphics
01.1996 - 10.1998
  • Company Overview: Downtown Dallas, TX
  • Under general supervision of the Store Owner, provided customers with the best possible purchasing experience by working with the Sales staff and Operational functions
  • Obtain customer feedback on all delivered jobs daily and distribute results to Owner, Operations Manager and Account Managers
  • Build staff teamwork through departmental coordination and informal staff events
  • Ensure customer satisfaction through systematic staff and customer development
  • Provide input into the staff review process
  • Maintain liaison with the third-party customer service vendors such as Service Trac
  • Implement and constantly monitor compliance with the Quality Assurance Program
  • Maintain a manageable number of Key Development Accounts
  • Conduct weekly recap meetings with the sales and operations staff for feedback on service-related matters
  • Implement and execute staff recognition awards for exemplary service
  • Downtown Dallas, TX

Account Executive

Lee Data Mail Services
07.1994 - 01.1996
  • Managed 50+ accounts
  • Direct contact with clients in direction of creative, printing, data processing, lasering continuous and sheeted forms, letter shop and fulfillment
  • Maintain postage accounts, scheduling, inventory, and quality control
  • Input project information into Promail desktop terminal
  • Follow each project from start to finish and bill upon completion
  • Advise clients on maximizing savings in postage and trucking of mail
  • Up sell new and continuous business
  • Prepare proposals and project estimates
  • Worked with Group One and Postal Soft software

Education

High School -

Pacific High School
San Bernardino, CA

Interior Design -

Balin Institute
Tustin, CA

Skills

  • Effective communicator
  • Exceptional communication
  • Relationship builder
  • Goal-oriented mindset
  • Marketing
  • Event management experience
  • Strong interpersonal skills
  • Project Management
  • Customer Retention
  • Event Planning
  • Event Coordination

Languages

Spanish
A1

Timeline

Independent Contractor

Admin Awards
03.2024 - 11.2024

Independent Contractor

Pursuant/QDMS
10.2017 - 06.2018

Staffing/Brand Ambassador

A+ Staffing and Events
08.2017 - Current

Guest Services Representative

Homewood Suites by Hilton
05.2015 - 08.2017

Advanced Consultant/Independent/Self Employed

PR, Inc.
08.2013 - 05.2019

Hostess

Chuy’s Mexican Restaurant
11.2011 - 03.2013

Print Production Manager /Independent Contractor

National Envelope
06.2010 - 03.2011

Independent Distributor

GNO, Inc.
05.2006 - 12.2008

Sr. Production Manager/Contract assignment

Rapp Collins
03.2006 - 05.2006

Designer

Independent/Self Employed
02.2005 - 06.2022

Owner/Operator

Lucianna’s Great Finds
06.2003 - 12.2005

Sr. Production Manager

Epsilon
10.1998 - 04.2003

Customer Satisfaction Manager

Alpha Graphics
01.1996 - 10.1998

Account Executive

Lee Data Mail Services
07.1994 - 01.1996

Interior Design -

Balin Institute

High School -

Pacific High School

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Lucille Franklin