Lucille Javier
Phillipsburg,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry level job title position in the work environment. Ready to help the team achieve company goals.
Overview
13
13
years of professional experience
Work History
Inbound Call Center Representative
Alorica
03.2012 - 01.2014
- Answered inbound calls regarding customers cellphone bills, provided timely and effective solutions to their queries, concerns, and complaints
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests
- Troubleshooting and resolving customer issues efficiently, escalating complex cases to senior team members as needed
- Improved first-call resolution rates by effectively utilizing resources and available tools
Tax Preparer
Self-employed
01.2021 - Current
- Completed and filed returns with tax departments at local, state and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities
- Interviewed several clients to collect information and gather necessary paperwork prior to preparing tax returns
- Offered clients recommendations to reduce tax liabilities
- Assessed client tax situations to determine best filing options
Unemployment Claims Specialist
Self-employed
03.2020 - Current
- Communicated with people from various cultures and backgrounds on application process
- Interviewed applicants and explained scope of different available benefits
- Scheduled appointments with applicants to gather information and explain benefits processes
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options
- Interviewed applicants and explained scope of different available benefits
Sales Floor Associate
Marshalls
09.2021 - 01.2022
- Greeted customers, helped locate merchandise and suggested suitable options
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
Preparer
Southwick Factory
07.2018 - 07.2020
- Inspected products and machines to maintain quality and efficiency
- Examined incoming materials and compared to documentation for accuracy and quality
- Make sure you put the correct size, that the fabric is correct
Packager
Joseph Pasta
01.2017 - 04.2018
- Reviewed orders by inspecting labeling, packaging and contents
- Protected materials for transport by correctly packaging products in boxes and crates
- Completed daily orders with expert picking and packing of shipments
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by 10%
Education
High School Diploma -
Liceo Vespertine
DOMINICAN REP01.2008
Skills
- Inbound sales
- Customer service
- Tech support
- Bilingual English/Spanish
- Computer Proficiency
- Microsoft Office
- Excel
- Google Docs
- Merchandise Receiving and Handling
- Adaptable
- Flexible
- Attention to Detail
- Honest
- Ethical
- Friendly
- Helpful
- Purchase Packaging
- Positive Customer Engagement
- Reliable
- Responsible
- Inventory Management
- Merchandising
- Display
- Merchandise Recommendations
- Teamwork
- Insurance Recommendation
- IRS Correspondence
- Tax Accounting
- Report Transcription
- Document preparation
Timeline
Sales Floor Associate
Marshalls
09.2021 - 01.2022
Tax Preparer
Self-employed
01.2021 - Current
Unemployment Claims Specialist
Self-employed
03.2020 - Current
Preparer
Southwick Factory
07.2018 - 07.2020
Packager
Joseph Pasta
01.2017 - 04.2018
Inbound Call Center Representative
Alorica
03.2012 - 01.2014
High School Diploma -
Liceo Vespertine
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