Lucille Johnson
Pickerington,OH
Summary
Dedicated and customer-focused administrative professional with extensive experience in healthcare, office management, and client relations. Skilled in coordinating patient care, managing complex administrative tasks, and providing exceptional customer service in fast-paced environments. Known for reliability, professionalism, and strong communication skills. Key Strengths: Patient Care | Office Administration | Scheduling | Customer Service | Medical Records | Problem Solving | Data Entry | Team Collaboration
Overview
30
30
years of professional experience
Work History
Guest Service Specialist
Bob’s Discount Furniture
10.2024 - 08.2025
- Delivered excellent customer service by greeting, engaging, and assisting customers with home furnishing selections.
- Resolved customer inquiries and complaints efficiently and courteously.
- Maintained an organized and welcoming store environment to support positive customer experiences.
- Supported sales goals through consistent follow-up and relationship building.
Office Administrative Assistant
Columbus Women’s Care
02.2021 - 12.2021
- Coordinated daily front office operations, including patient check-in, appointment scheduling, and payment processing.
- Handled phone and email communications, ensuring prompt responses and accurate documentation.
- Managed FMLA and medical leave requests, processed disability paperwork, and maintained patient confidentiality.
- Supported medical staff with referrals, medical record requests, and other administrative tasks.
Phlebotomist
Labcorp
06.2018 - 02.2021
- Collected blood and specimen samples using venipuncture and capillary techniques for patients of all ages.
- Processed and labeled specimens accurately for testing and analysis.
- Ensured patient comfort and maintained strict adherence to safety and confidentiality standards.
- Provided administrative support, including data entry, record maintenance, and multi-site coverage.
Medical Assistant
Boston Medical Center
04.1998 - 03.2000
- Prepared patients for exams, recorded vital signs, and assisted providers during medical procedures.
- Managed medical records and inventory of controlled substances.
- Performed lab procedures including PPD, pulmonary function, and drug tests.
- Supported clinical efficiency through accurate data entry and documentation.
Medical Assistant
Harvard Vanguard Medical Associates
02.1997 - 01.1998
- Provided patient support, room preparation, and procedure assistance in a fast-paced clinical environment.
- Maintained accurate medical documentation and assisted with inventory management.
Admissions Representative
Emery Aviation College
01.1996 - 01.1997
- Guided new students through admissions, enrollment, and financial aid processes.
- Organized campus tours and orientation programs to enhance the student experience.
- Supported administrative functions and maintained student records.
Education
Medical Assistant Diploma -
National Career Education
Citrus Heights, CAHigh School Diploma or GED - undefined
Skills
- EMR/EHR Systems (eg, Epic, eClinicalWorks)
- Microsoft Office Suite (Word, Excel, Outlook)
- Patient Scheduling Software
- Customer Relationship Management (CRM) tools
- Data Entry & Record Management
Professional Traits
- Excellent verbal and written communication
- Detail-oriented and dependable
- Compassionate and patient-focused
- Strong multitasking and organizational abilities
Timeline
Guest Service Specialist
Bob’s Discount Furniture
10.2024 - 08.2025
Office Administrative Assistant
Columbus Women’s Care
02.2021 - 12.2021
Phlebotomist
Labcorp
06.2018 - 02.2021
Medical Assistant
Boston Medical Center
04.1998 - 03.2000
Medical Assistant
Harvard Vanguard Medical Associates
02.1997 - 01.1998
Admissions Representative
Emery Aviation College
01.1996 - 01.1997
High School Diploma or GED - undefined
Medical Assistant Diploma -
National Career Education