Lucille Leap

Material Handler Team Lead

Kohls Warehouse

08.2009 - 09.2025

Supervised daily operations of material handling team to ensure efficiency and safety.
Trained new team members on equipment usage and safety protocols.
communicate with supervisor to reduce delays and to make sure waves being dropped.
Implemented process improvements that enhanced productivity and reduced errors and improve quickness.
Use libre to snip and to use my programs to run can close waves.

Material Handler

Kohls Warehouse

08.2009 - 09.2025

Operated forklifts and pallet jacks to transport materials safely within warehouse environment.
Loaded and unloaded trucks efficiently, ensuring timely delivery of products to production lines.
Organized inventory storage, optimizing space utilization and improving material accessibility.
Conducted regular inspections of equipment, identifying maintenance needs to ensure operational safety.
Put items away in right places, look for lost items, pack and scan items to labels and pack them in the right box for the size and weight.
Pick items to totes and put on line,change totes when need with arm rockets,take damaged items to inventory,fix orders that come to me that is wrong by reprinting labels and splitting orders if to big for boxes.
Get jams on lines and in chutes.
Sweep area and keep it safe to work in,get pallets for boxes and totes.
Load and tag trailers for shipping,run bag machines and do miner repairs on them,put bubble rolls on machines and work on them when needed.
Do return orders to refund the customer their money back.
Work on computers to get them to come on or for the internet to work.

Cable Installation Technician

Time Warner Cable

05.2001 - 01.2008

Installed and configured various types of cable systems, ensuring optimal performance and reliability.
Conducted thorough inspections of installations to identify and rectify issues promptly.
Trained junior technicians on installation techniques and safety protocols to enhance team efficiency.
Collaborated with project managers to develop timelines for installation projects, meeting all deadlines consistently.
Utilized advanced testing equipment to verify signal strength and quality post-installation for customer satisfaction.
Implemented process improvements that reduced installation time while maintaining quality standards across projects.
Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
Connected components to exterior cable systems and tested connections for adequate power and functional links.
Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Collaborated with other workers and customers to resolve issues of deficient communications connections.
Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
Repaired and updated equipment to conform to company-wide standards.
Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.
Improved customer satisfaction by providing efficient and professional cable installation services.
Handled escalated customer concerns professionally and effectively, resulting in improved client trust and confidence in our services.
Provided valuable input during team meetings by sharing ideas on process improvements and ways to elevate the overall customer experience.
Demonstrated strong troubleshooting abilities in identifying and addressing signal disruptions or other technical difficulties promptly.
Increased customer loyalty through excellent communication skills, timely arrivals for appointments, and respectful treatment of clients'' property.
Demonstrated equipment capabilities to customer and responded to questions and complaints.
Maintained accurate records of completed jobs, including work orders, inventory reports, and customer feedback forms for quality assurance purposes.
Optimized installation routes using GPS technology to minimize travel time between jobs while maintaining adherence to appointment schedules.
Maintained strong relationships with local building management teams to facilitate seamless access for cable installations and repairs.
Conducted thorough site surveys before installations to identify potential challenges or hazards that could affect project success or safety.
Contributed to team productivity by collaborating with colleagues on complex installation projects, sharing knowledge, and assisting with problemsolving.
Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
Maintained detailed records of all cabling and telecommunications activities and equipment.
Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Performed troubleshooting of systems with techniques such as speed and ping tests.
Coordinated with customers to meet needs and requirements swiftly and to high standards.
Provided training on use, troubleshooting, and calibration of equipment.
Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Installed and configured new devices and system components.
Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
Worked closely with network administrators and server engineers to deliver quality service.
Coordinated installation of new users and relocations of existing users.
Responded to service requests during and after business hours.
Drove a van to my jobs in a fast and safe way.

Summary

Overview

Work History

Material Handler Team Lead

Material Handler

Cable Installation Technician

Education

GED -

Skills

Timeline

Material Handler Team Lead

Material Handler

Cable Installation Technician

GED -

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