Lucille LeFear
Grand Prairie,TX
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Overview
44
44
years of professional experience
Work History
Flight Attendant
American Airlines Envoy Air
11.2007 - 02.2024
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Collaborated with flight crew to maximize smooth and safe flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Responded to passenger emergencies to provide first aid.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Reservation Agent
American Airlines
01.2006 - 11.2007
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
Administrative Assistant
County Of San Diego
05.1980 - 08.2005
- Scheduled office meetings and client appointments for staff teams.
- Liaised between clients and vendors and maintained effective lines of communication.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
No Degree - Banking And Financial Support Services
Banking And Teller School
San Diego, CA05.1978
GED -
Plain Dealing High School
Plain Dealing, LA05.1973
Skills
- Emergency Response
- New Hire Coaching
- Training and coaching
- FAA Regulations
- Issue Resolution
- Passenger Behavior Monitoring
- Decision-Making
- Crew Coordination
- Passenger Assistance
- Emergency Evacuation
- Aircraft Safety Checks
- Beverage Service
- Passenger Needs Assessment
- Verbal and written communication
- Cleanliness and sanitation
- Flight safety
- Evacuation Procedures
- Reliability and punctuality
- Speech Clarity
- Data Entry
- Hospitality service expertise
- Report Generation
- Emergency Care
- Interpersonal communications
- Special Needs Assistance
- First Aid
- Emergency Response Coordination
- Safety Demonstrations
- Computer Skills
- Friendly, Positive Attitude
- First Aid/CPR
- PPE use
- Problem Resolution
- Multitasking Abilities
- Interpersonal Communication
Timeline
Flight Attendant
American Airlines Envoy Air
11.2007 - 02.2024
Reservation Agent
American Airlines
01.2006 - 11.2007
Administrative Assistant
County Of San Diego
05.1980 - 08.2005
No Degree - Banking And Financial Support Services
Banking And Teller School
GED -
Plain Dealing High School
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