Cashier and Customer Service
Sam's Club
02.2023 - 03.2023
- Worked with floor team and managers to meet wide range of customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Set up new sales displays each week with fresh merchandise.
- Checked personal identifications during alcohol and tobacco sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Referred to price sheets and special sale bulletins to enter price changes.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Operated cash register to record transactions accurately and efficiently.
- Answered product questions using knowledge of sales and store promotions.
- Handled cash with high accuracy and took care to check bills for fraud.
