Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucille O'Leary

Boise,ID

Summary

Proven track record of enhancing operational efficiency and customer satisfaction, notably at Instacart, where I consistently exceeded customer expectations. Skilled in inventory control and relationship building, my approach combines attention to detail with a positive attitude, driving quality assurance and decision-making excellence.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Instacart
Boise, ID
01.2022 - Current
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Utilized GPS and maps for efficient route planning.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Identified customer needs by asking questions and advising on best solutions.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Housekeeper

St. Lukes Regional Medical Hospital and Parkview Hospital
Boise , ID
11.2023 - 05.2024
  • Maintained and organized cleaning supplies stock.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Followed safety procedures when handling hazardous materials.
  • Responded to requests from guests regarding housekeeping needs.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Emptied trash receptacles throughout the property.
  • Used cleaning chemicals following proper guidelines.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Communicated with maintenance team on damages to repair.

Amazon Fulfillment Associate

Amazon
Nampa, Idaho
02.2022 - 12.2023
  • Followed safety protocols to minimize risk of accidents in the warehouse environment.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Packed products securely, adhering to packaging standards and minimizing damage during transit.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used handheld scanners to key in data for packages.

Fresh Cut Supervisor

Albertsons Grocery Store
Boise, ID
03.2020 - 06.2022
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Developed strategies to improve team performance and productivity.
  • Restocked shelves as needed throughout the day to ensure availability of product for customers.
  • Rotated stock on shelves so that older items were used first, preventing waste due to expiration dates.
  • Cleaned shelves, counters and tables to maintain organized store.

Prep Cook

DISH at dover bay
Dover, Idaho
06.2019 - 08.2019
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
  • Set up work stations prior to opening to minimize prep time.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Kept the kitchen area clean at all times during shifts.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Took precautions to avoid cross-contamination between food items.

Receptionist Intern

Powell and Reed, P.C.
Sandpoint, ID
06.2019 - 06.2019
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Scheduled appointments for patients, clients, and other visitors.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Assisted with various clerical duties such as typing up letters, faxing documents, photocopying materials.

Restaurant Hostess

North End Pizzeria
Boise, Idaho
10.2018 - 05.2019
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Greeted customers and escorted them to their tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Assigned patrons to suitable tables according to server rotation.
  • Helped service staff handle demand by distributing food and beverages.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Shift Supervisor

Little Caesars
Boise , ID
10.2016 - 09.2018
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Cooked menu items based on customer orders.

Education

High School Diploma -

Frank Church
Boise, ID
12-2018

Skills

  • Heavy lifting
  • Attention to detail
  • Positive attitude
  • Inventory control
  • Decision-making
  • Relationship building
  • Time management
  • Critical thinking
  • Quality assurance

Timeline

Housekeeper

St. Lukes Regional Medical Hospital and Parkview Hospital
11.2023 - 05.2024

Amazon Fulfillment Associate

Amazon
02.2022 - 12.2023

Delivery Driver

Instacart
01.2022 - Current

Fresh Cut Supervisor

Albertsons Grocery Store
03.2020 - 06.2022

Prep Cook

DISH at dover bay
06.2019 - 08.2019

Receptionist Intern

Powell and Reed, P.C.
06.2019 - 06.2019

Restaurant Hostess

North End Pizzeria
10.2018 - 05.2019

Shift Supervisor

Little Caesars
10.2016 - 09.2018

High School Diploma -

Frank Church

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Lucille O'Leary