Lucille Pendergraft
Anderson,MO
Overview
6
6
years of professional experience
Work History
Customer Service Representative
OCH Newton County Clinic
06.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Scan in important documation
Assistant Store Manager
Town and Country
06.2018 - 06.2022
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Optimized product placement on shelves, maximizing visibility and customer engagement with merchandise.
- Managed inventory control, cash control, and store opening and closing procedures.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Education
Bachelor of Arts - Social Work
Crowder College
Neosho, MOHigh School Diploma -
McDonald County High School
Anderson, Mo05-2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Stock management
- Money handling abilities
- Payment Processing
- Scheduling
- Follow-up skills
- Documentation
- Clerical Support
- Store maintenance
Timeline
Customer Service Representative
OCH Newton County Clinic
06.2022 - Current
Assistant Store Manager
Town and Country
06.2018 - 06.2022
Bachelor of Arts - Social Work
Crowder College
High School Diploma -
McDonald County High School