Overview
Work History
Education
Skills
Timeline
Generic

Lucille Pendergraft

Anderson,MO

Overview

6
6
years of professional experience

Work History

Customer Service Representative

OCH Newton County Clinic
06.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Scan in important documation

Assistant Store Manager

Town and Country
06.2018 - 06.2022
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Created and maintained safe and secure work environments for employees.
  • Optimized product placement on shelves, maximizing visibility and customer engagement with merchandise.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.

Education

Bachelor of Arts - Social Work

Crowder College
Neosho, MO

High School Diploma -

McDonald County High School
Anderson, Mo
05-2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Stock management
  • Money handling abilities
  • Payment Processing
  • Scheduling
  • Follow-up skills
  • Documentation
  • Clerical Support
  • Store maintenance

Timeline

Customer Service Representative

OCH Newton County Clinic
06.2022 - Current

Assistant Store Manager

Town and Country
06.2018 - 06.2022

Bachelor of Arts - Social Work

Crowder College

High School Diploma -

McDonald County High School

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Lucille Pendergraft